2012 IEEE International Conference on Systems, Man, and Cybernetics (SMC) 2012
DOI: 10.1109/icsmc.2012.6377938
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User-centered design and evaluation of an integrated AR-VR system for tele-maintenance

Abstract: In case of undocumented machine failures on-site maintenance personnel can cooperate with a remote expert using telecommunication equipment. We present a new concept for a maintenance system which provides a synchronous shared visual workspace even when only limited bandwidth is available. A mechanic uses an Augmented Reality (AR) system which is connected to the Virtual Reality (VR) system of a remote expert. The expert interactively creates 3D instructions on his VR system that are displayed on a hand-held t… Show more

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Cited by 9 publications
(4 citation statements)
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“…Experts could navigate a virtual model of a real object and share useful information to support maintenance and repair operations. The same approach was adopted in [26], where VR and AR were used to remotely support technicians as well as trainees. The German Federal Ministry of Education and Research (BMBF) sponsored the ARVIKA project [27], which was aimed to the design and implementation of a head-worn AR-based user-centered tool to support the development, production, and servicing of complex technical products and systems.…”
Section: Introductionmentioning
confidence: 99%
“…Experts could navigate a virtual model of a real object and share useful information to support maintenance and repair operations. The same approach was adopted in [26], where VR and AR were used to remotely support technicians as well as trainees. The German Federal Ministry of Education and Research (BMBF) sponsored the ARVIKA project [27], which was aimed to the design and implementation of a head-worn AR-based user-centered tool to support the development, production, and servicing of complex technical products and systems.…”
Section: Introductionmentioning
confidence: 99%
“…Porcelli et al [12] proposed a selection model with the aim of guiding managers in selecting the AR solution most suitable for their field service context. Kleiber et al [13] described a mechanic which used an AR system which is connected to the VR system of a remote expert. The expert interactively created 3D instructions on his VR system that were displayed on a hand-held tablet computer of the mechanic.…”
Section: Related Workmentioning
confidence: 99%
“…The Etälä project [17] proposed tele-assistance and AR to establish a communication channel between local maintainers and remote experts. A similar approach was adopted in [18], where AR and VR were used to remotely support both trainees and technicians. In [19], a collaborative framework solution is proposed to train technicians in assembly tasks of complex systems such as aircraft engines.…”
Section: State Of the Artmentioning
confidence: 99%