User-Centered Design between Cultures: Designing for and with Immigrants

Bobeth, Jan; Schreitter, Stephanie; Schmehl, Susanne; Deutsch, Stephanie; Tscheligi, Manfred

doi:10.1007/978-3-642-40498-6_65

Cited by 13 publications

(6 citation statements)

References 12 publications

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“…Successful integration is essential for both host societies and migrants, and mobile technologies have potential to support this process (Bobeth et al, 2013;Borkert, Cingolani, & Premazzi, 2009). Designing resources for migrants, understanding of target group characteristics and its immediate needs are essential to ensure usability.…”

Section: Resultsmentioning

confidence: 99%

Mobile resources for integration: how availability meets the needs of newly arrived Arabic-speaking migrants in Sweden

Lindström¹,

Hashemi²,

Bartram³

et al. 2017

CALL in a Climate of Change: Adapting to Turbulent Global Conditions – Short Papers From EUROCALL 2017

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The paper reports on the availability and use of mobile resources by newly arrived Arabic migrants in Sweden, and how the resources meet migrants' integration needs. Analysis of websites and applications (hereafter apps) in combination with focus group interviews is used. Results show that though a variety of resources are available, translation and vocabulary apps are primarily used. Possible reasons are lack of connection in language training resources to migrants' immediate needs such as employment and education, accommodation, contact with locals and societal information (Ager & Strang, 2008). Cultural differences might be influential for Arabic-speakers' low use of chat apps for communication with locals.

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Section: Resultsmentioning

confidence: 99%

Mobile resources for integration: how availability meets the needs of newly arrived Arabic-speaking migrants in Sweden

Lindström¹,

Hashemi²,

Bartram³

et al. 2017

CALL in a Climate of Change: Adapting to Turbulent Global Conditions – Short Papers From EUROCALL 2017

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“…Xu et al [43] claim the participatory approach can be an excellent fit for migrants' multi-cultural nature. By involving immigrants in co-design workshops, Bobeth et al [6] better-understood problems and shaped design solutions for migration. In the field of Human-Computer Interaction, Fisher et al [13] indicate the adaptation and application of co-design techniques can be beneficial for understanding how immigrant youth enact as an information intermediary in their communities.…”

Section: Co-design With Migrantsmentioning

confidence: 99%

“…According to the Federal Statistical Office of Germany in 2018, most migrants came from Turkey, Poland, Syria, Romania, and Italy 6 . Therefore, we collaborated with Luona that is in frequent contact with migrants and was responsible for recruiting participants from Turkey, Poland, Syria, Romania or Italy.…”

Section: Participantsmentioning

confidence: 99%

“…Second, the visual embodiment of the avatar should exhibit identified personality traits (i.e., optimistic, energetic, reassuring, friendly, reliable, and efficient). The appearance of the avatar (e.g., the face and gestures) provides important secondary communication besides the explicit 6 https://www.destatis.de/DE/Themen/Gesellschaft-Umwelt/Bevoelkerung/Migration-Integration/Publikationen/Downloads-Migration/auslaend-bevoelkerung-2010200187004.pdf?-blob=publicationFile expression, such as words [31]. Thus, the avatar is expected to visually showcase its personality, which in part contributes to the desired user experience.…”

Section: Final Avatar Design: Eikementioning

confidence: 99%

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Creating a Chatbot for and with Migrants

Chen

Nieminen

et al. 2020

Proceedings of the 2020 ACM Designing Interactive Systems Conference

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Information portals are usually created to support the integration of migrants into a host country. However, the informationseeking process can be exhausting, cumbersome and even confusing for migrants as they must cope with time-consuming information overload while searching desired information from lists of documents. Chatbots are easy-to-use, natural, and intuitive, and thus could support information-seeking. There is a lack of research that engages and empowers migrants and other stakeholders as co-design participants in chatbot development. We explored how migrants can be empowered in designing a chatbot that supports their social integration. Using a co-design approach, we conducted a series of activities with migrants and other stakeholders (i.e., online questionnaires, empathy probes, surveys, and co-design workshops) to first understand their expectations regarding chatbots, and then co-design a personality-driven chatbot. We found that chatbot personality can drive co-designing a chatbot as design goals, design directions, and design criteria.

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“…These issues and challenges emphasize the importance of user involvement as otherwise no accurate predictions can be made whether immigrants of the defined target group would be able and willing to use the developed services. To reduce the mentioned issues we created a framework for the requirements analysis of the UCD process (Bobeth et al 2013) and collaborated with three nongovernmental organizations (NGOs) in Graz (Austria), London (UK) and Madrid (Spain) who provide support services for immigrants and organized the recruitment of the participants for user involving activities in MASELTOV.…”

Section: User Centred Designmentioning

confidence: 99%