User-centred health design: reflections on D4D’s experiences and challenges

Moody, Louise

doi:10.3109/03091902.2015.1088086

Cited by 33 publications

(33 citation statements)

References 41 publications

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“…Similarly, designers may prioritize usability or acceptability, and may not be involved at later stages where impact is evaluated or projects are scaled up. Moody noted the particular challenges to undertaking user-centred design in healthcare, which must be balanced against the benefits [ 12 ]. In particular, this highlighted the need for expertise from diverse fields, along with the input of end users, a collaboration that may not be simple or straightforward, but which will ensure the best solutions.…”

Section: Discussionmentioning

confidence: 99%

“…A large number of tools exist for undertaking UCD research, and these may overlap with tools used in HCD/DT—the field has grown to encompass application beyond only human computer interaction and has been adopted more widely to indicate a design process that is focused on the needs and preferences of the end-user of a service or product. It is described as both a philosophy and a set of methods wherein which end-users influence and are involved in design [ 12 ]. The review includes UCD as category that may fall under design thinking, and thus we reviewed studies that described UCD where they also applied broader understanding of design thinking or HCD principles.…”

Section: Introductionmentioning

confidence: 99%

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Human-centred design in global health: A scoping review of applications and contexts

Martin²,

et al. 2017

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Health and wellbeing are determined by a number of complex, interrelated factors. The application of design thinking to questions around health may prove valuable and complement existing approaches. A number of public health projects utilizing human centered design (HCD), or design thinking, have recently emerged, but no synthesis of the literature around these exists. The results of a scoping review of current research on human centered design for health outcomes are presented. The review aimed to understand why and how HCD can be valuable in the contexts of health related research. Results identified pertinent literature as well as gaps in information on the use of HCD for public health research, design, implementation and evaluation. A variety of contexts were identified in which design has been used for health. Global health and design thinking have different underlying conceptual models and terminology, creating some inherent tensions, which could be overcome through clear communication and documentation in collaborative projects. The review concludes with lessons learned from the review on how future projects can better integrate design thinking with global health research.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Human-centred design in global health: A scoping review of applications and contexts

Martin²,

et al. 2017

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“…In this way, it represents a broader design community than previously considered (e.g. Wildevuur 2017;Reay et al 2017;Furniss et al 2015;Moody 2015). Second, this broader scope has resulted in a more complete set of challenges.…”

Section: Discussionmentioning

confidence: 96%

“…However, HCI researchers often have different research goals and approaches than designers and design researchers. Moody (2015) provides an overview of challenges applicable to design, but specifically focuses on user-centred design (UCD) in healthcare, discussing challenges of user involvement and effective communication of design thinking. Because of the specific focus on a single design approach, these findings do not necessarily reflect challenges shared among a broader range of approaches to design research in healthcare.…”

Section: Introductionmentioning

confidence: 99%

Challenges for design researchers in healthcare

et al. 2018

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Design research in healthcare can be demanding. We report on eight challenges that designers and design researchers face when working on healthcare projects. We conducted four workshops with design researchers active in healthcare: six PhD candidates, a mixed group of thirteen design researchers, twelve design students, and eight design practitioners. Participants shared critical events from recent projects and reflected collaboratively to identify common challenges across different design approaches or disciplines. An analysis of the workshop materials resulted in eight themes of challenges, divided into three clusters. The first cluster, challenges in practice, includes (1) conducting fieldwork, (2) involving end users, and (3) dealing with sensitive situations. The second cluster, managerial challenges, includes (4) managing relations, (5) building understanding, and (6) communicating value. Finally, in the third cluster, generic challenges, includes (7) attuning to time and financial restrictions and (8) establishing rapport. This overview can contribute to design education and practice by helping both novice and experienced designers recognize and anticipate potential hurdles when engaging with the complexities of the healthcare environment.

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“…Thus, the results of the communitarian co-design are useful for complex problems solutions analysis and development, with longer-term impacts [30]. A scoping review [31] published in 2017 revealed 21 studies where HCD was applied in areas such as disease management, serious and chronic health conditions [32][33][34][35], health systems and care management [36,37] infectious disease prevention/care [38,39], and primary prevention and health behavior/education [40,41]. In this review, the authors conclude that there are generalized problems in terms of the description of the applied methodologies as well as the evaluation of the effectiveness and lifespan of HCD-based projects.…”

Section: Introductionmentioning

confidence: 99%

Innovative prototypes for cervical cancer prevention in low-income primary care settings: A human-centered design approach

et al. 2020

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This article presents the design process of innovative prototypes for cervical cancer prevention in primary care centers located in low-income settings in Cali, Colombia, using the Human-Centered Design (HCD). The project was developed in collaboration with a public healthcare network comprised of 38 urban and rural centers with women between the ages of 25 and 65 years, healthcare providers of the cancer program, healthcare administrators and the general manager of said network. Our HCD process involved five stages: research, need synthesis, ideation and co-design process, prototyping and in-context usability testing. In practice, some of the stages are overlapped and iterated throughout the design process. We conducted observations, open-ended interviews and conversations, multi-stakeholder workshops, focus groups, systematic text condensation analyses and tests in real contexts. As a result, we designed four prototypes: (1) 'Encanto': An educational manicure service, (2) 'No le des la espalda a la citología': A media-based strategy, (3) An educational wireless queuing device in the waiting room, and (4) Citobot: A cervical cancer early detection device, system, and method. The tests carried out with each prototype showed their value, limitations and possibilities in terms of subsequent development and validation through public health research or clinical research. We recognize that a longer-term evaluation is required in order to determine whether the prototypes will be used regularly, integrated into cervical cancer screening services and effectively improve access to cytology as a screening test. We conclude that HCD is a useful for design-based prevention in the field of cervical cancer. The integration of this approach with public health research would allow the generation of evidence during to the formulation of policies and programs as well as optimize existing interventions and, ultimately, facilitate the scalability and financing of what actually works.

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User-centred health design: reflections on D4D’s experiences and challenges

Cited by 33 publications

References 41 publications

Human-centred design in global health: A scoping review of applications and contexts

Human-centred design in global health: A scoping review of applications and contexts

Challenges for design researchers in healthcare

Innovative prototypes for cervical cancer prevention in low-income primary care settings: A human-centered design approach

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