User Documentation: The Cinderella of Information Systems

Loggem, Brigit van

doi:10.1007/978-3-642-36981-0_16

Cited by 5 publications

(6 citation statements)

References 9 publications

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“…Therefore, it does not provide users with conflicting information and instead focuses on appropriate interaction. Owner's manuals are often designed such that they do not support users by providing procedural information on how to solve a task or problem when using a technology, but rather support users by providing knowledge and skills that they have to transfer to the task later on [30]. It follows that in an owner's manual, HMI elements are presented separately without relating different operating components to graphical elements or auditory elements.…”

Section: Owner's Manual Based User Educationmentioning

confidence: 99%

“…Thus, after an interactive tutorial, all users should have the same degree of system understanding before their first encounter with the driving automation system [5]. Another characteristic of an interactive tutorial is that it is somewhat focused on specific tasks that users can subsequently face as compared with abstract system descriptions in an owner's manuals [30]. Therefore, tutorials provide a meaningful context in which a driving automation system will be used and it is not necessary to transfer knowledge from abstract descriptions to specific use cases [6].…”

Section: Tutorial Based User Educationmentioning

confidence: 99%

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User Education in Automated Driving: Owner’s Manual and Interactive Tutorial Support Mental Model Formation and Human-Automation Interaction

et al. 2019

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Automated driving systems (ADS) and a combination of these with advanced driver assistance systems (ADAS) will soon be available to a large consumer population. Apart from testing automated driving features and human–machine interfaces (HMI), the development and evaluation of training for interacting with driving automation has been largely neglected. The present work outlines the conceptual development of two possible approaches of user education which are the owner’s manual and an interactive tutorial. These approaches are investigated by comparing them to a baseline consisting of generic information about the system function. Using a between-subjects design, N = 24 participants complete one training prior to interacting with the ADS HMI in a driving simulator. Results show that both the owner’s manual and an interactive tutorial led to an increased understanding of driving automation systems as well as an increased interaction performance. This work contributes to method development for the evaluation of ADS by proposing two alternative approaches of user education and their implications for both application in realistic settings and HMI testing.

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Section: Owner's Manual Based User Educationmentioning

confidence: 99%

Section: Tutorial Based User Educationmentioning

confidence: 99%

User Education in Automated Driving: Owner’s Manual and Interactive Tutorial Support Mental Model Formation and Human-Automation Interaction

et al. 2019

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“…Documentation for software development needs to be considered an essential factor. In his 11 -page research, [31] argued the importance of user documentation by elaborating on a misconception. His study showed that even the most well-designed software needs documentation.…”

Section: Incomplete Documentationmentioning

confidence: 99%

Exploring application portfolio management in Indonesia: a case study of the Indonesia agency for the assessment and application of technology

Kusumarani

Pramesti

2023

Comput. Sci. Inf. Technol.

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Due to rapid information and communication technology (ICT) growth, government agencies must manage more digital apps to support public service operations and administration. In Indonesia, at least 400,000 applications have been received by various ministries and government agencies. This amount will hurt the ICT budget’s investment and waste if no approach is employed. Problems can be solved with application portfolio management (APM). Indonesian government agencies’ AMP implementation is unclear. APM is applied at the government research institute agency for the assessment and application of technology (BPPT) in this study. BPPT was chosen due to APM’s lack of ICT investment management. This research examined 41 submissions from the 2019 digital transformation initiative. APM selected two mapping models. The outcome indicates how APM may offer ICT strategies for current applications to government entities. This analysis mapped existing applications into two models: McFarlan’s strategic grid and gartner’s TIME model. Mapping findings from these two models-technical health evaluations and regulatory compliance-may be used for application sustainability suggestions. 11 treatments were advised for maintenance and investment, while 4 applications were recommended for removal. This research helps us understand how the Indonesian government institute maintains its application portfolio and how APM might be a valuable method for application management.

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“…End-user documentation for persuasive technologies. End-user documentation are often dismissed as irrelevant because of two popular clichés; a "well designed software needs no documentation" [15] and users do not read user manuals [16]. To counter these, firstly, it is important to note that bad software designs do exist in the real world and that people will refer to manuals if there is the need to [17].…”

Section: Dual Connectivity Between End-user Documentation and Persuasive Technologiesmentioning

confidence: 99%

Are User Manuals Obsolete with Persuasive Systems?

Agyei

Oinas-Kukkonen

2021

Persuasive Technology

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Ensuring that users can successfully perform their primary tasks and achieve their behavioral goals is critical for the success of persuasive system. Are user manuals needed to achieve this goal? In this paper, we sought to understand the role of end-user documentation for persuasive systems. 50 persuasive apps from the Google Play Store were analysed to determine the importance of user manuals or guides for persuasive health apps. Although based on a small data set, our results show that in most cases persuasive systems need user documentation and hence we encourage developers of such systems to allocate resources for creating quality documentation for their users.

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User Documentation: The Cinderella of Information Systems

Cited by 5 publications

References 9 publications

User Education in Automated Driving: Owner’s Manual and Interactive Tutorial Support Mental Model Formation and Human-Automation Interaction

User Education in Automated Driving: Owner’s Manual and Interactive Tutorial Support Mental Model Formation and Human-Automation Interaction

Exploring application portfolio management in Indonesia: a case study of the Indonesia agency for the assessment and application of technology

Are User Manuals Obsolete with Persuasive Systems?

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