2010
DOI: 10.14236/ewic/hci2010.25
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User Experience at NCR: An Organisational Overview

Abstract: In this paper the role of user experience (UX) in a large multinational corporation is presented in an historical perspective with recent organisational changes being described that have resulted in the UX role being placed in a central corporate team. Some examples are selected to illustrate a portion of the activities undertaken by this group, and the skills needed to accompany core technical knowledge are outlined. A working definition of user experience is then described that reflects the recent changes th… Show more

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“…The 'Experience Research' element of the title reflects the key outcome -to deliver an understanding of the behaviour of people and their use of technology. There has been increasingly more emphasis placed on creating positive user experience in recent years (McCarthy and Wright 2004;Hassenzahl 2008) with the importance recognised of large organisations integrating this aspect into the development of products, systems and services (Day et al 2010).…”
Section: Methods Overviewmentioning
confidence: 99%
“…The 'Experience Research' element of the title reflects the key outcome -to deliver an understanding of the behaviour of people and their use of technology. There has been increasingly more emphasis placed on creating positive user experience in recent years (McCarthy and Wright 2004;Hassenzahl 2008) with the importance recognised of large organisations integrating this aspect into the development of products, systems and services (Day et al 2010).…”
Section: Methods Overviewmentioning
confidence: 99%