User Experience Dimensions for E-procurement

Abstract

The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system usersalways demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes.

Sustainable E-procurement: Key Factors Influencing User Satisfaction and Dissatisfaction

“…A systematic literature review allowed for the identification of satisfaction and dissatisfaction factors associated with the use of e-service portals (Step 1, RQ0). The authors' own analysis aligns with the findings of Hashim et al [28] and Angeles & Nath [46]. The issue of user experience for eprocurement or related electronic administration systems can be divided into two groups.…”

“…Among the problems associated with the implementation of public e-procurement on the ordering side, the complexity of solutions, lack of flexibility, high cost of internet services, and time consumption are pointed out. On the other hand, those submitting offers indicate the low intuitiveness and difficulty of using the applications [28,36].…”

“…User Experience (UX) encompasses all forms of user engagement with an organization's services and products [38]. UX refers to the emotions and feelings users experience during individual interactions with the system [28]. Moreover, user experience covers many research disciplines, including human-computer interaction (HCI), product design and development, psychology, and the physical state resulting from previous experiences, attitudes, skills, and personality [39].…”

“…However, research and analysis concerning UX for the B2B market are significantly less common [26,27]. In the context of public procurement (G2B segment), such studies are even scarcer, as demonstrated by Hashim, Yusof, Hussain, and Ibrahim [28] in their systematic review.…”

A Privacy-Centered Protocol for Enhancing Security and Authentication of Academic Certificates

“…Ensuring security involves safeguarding user and stakeholder privacy and preventing unauthorised access, use, modification, or destruction of data to maintain information confidentiality. This defines the system's ability to provide protection [29]. Preserving privacy is widely considered to rely on access control technology, which is regarded as the most vital aspect [30].…”