2021
DOI: 10.1177/00472816211044499
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User Experience Methods in Research and Practice

Abstract: User experience (UX) researchers in technical communication (TC) and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016–2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods, and that usability testing is especially popular in both published research and our survey results. This article pre… Show more

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Cited by 16 publications
(11 citation statements)
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“…On a large scale, the personas could, for example, inform the design of learning management systems or mathematical software. Compared to other UX methods such as usability tests or heuristic analyses [ 56 ], we chose personas as they are able to inform the design of technologies before or while they are being developed. By contrast, other methods are useful for evaluating technologies that have already been developed.…”
Section: Discussionmentioning
confidence: 99%
“…On a large scale, the personas could, for example, inform the design of learning management systems or mathematical software. Compared to other UX methods such as usability tests or heuristic analyses [ 56 ], we chose personas as they are able to inform the design of technologies before or while they are being developed. By contrast, other methods are useful for evaluating technologies that have already been developed.…”
Section: Discussionmentioning
confidence: 99%
“…Expanding the scope of research might enhance comprehension of additional variables that might impact user experience (Semerádová and Weinlich, 2020). Additionally, alternative approaches, such as qualitative methodologies or a combination of methods, are employed to assess UX, aiming to yield more comprehensive study findings (Lanius, Weber and Robinson, 2021). By overcoming these constraints, additional investigation can yield more comprehensive and all-encompassing insights on the user experience of OJS-based learning models.…”
Section: Noveltymentioning
confidence: 99%
“…The interface design or optimization is an interdisciplinary domain within the field of human-computer interaction. It draws on insights from social and behavioral sciences, as well as computer science, and is commonly explored within the broader framework of user experience concept (UX) [ 5 ]. Traditional usability, a subset of UX, is defined by the International Organization for Standardization as "the extent to which a system, product, or service is employed by specified users to achieve predefined goals effectively, efficiently, and with satisfaction within a specific context" [ 6 ].…”
Section: Introductionmentioning
confidence: 99%