User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction

Kaosiri, Yeamduan Narangajavana; Fiol, Luis J. Callarisa; Tena, Miguel Ángel Moliner; Artola, Rosa María Rodríguez; García, Javiér Sánchez

doi:10.1177/0047287517746014

Cited by 187 publications

(125 citation statements)

References 69 publications

(169 reference statements)

Supporting

Mentioning

110

Contrasting

Unclassified

Order By: Relevance

“…Since robotic restaurants are limited around the world, multiple case study method has been chosen to gather richer data from more restaurants around the world. As travellers widely use user-generated content to help them make travel decisions (Yoo & Gretzel, 2011), it is accepted as a significant source of information for travellers and tourism firms (Narangajavana, Callarisa, Moliner, Rodriguez & Sanchez, 2019). Lately, travellers are mostly relying on user-generated content platforms and websites, to gather the information that is needed to make travel decisions (Assaker, 2019).…”

Section: Methodsmentioning

confidence: 99%

Understanding the Robotic Restaurant Experience: A Multiple Case Study

Seyitoğlu¹,

Иванов²

2020

Preprint

View full text Add to dashboard Cite

The purpose of this study is to investigate the robotic restaurant experience of travellers around the world and understand the components of robotic restaurant experience. Following this aim, travellers who had experienced a robotic restaurant were purposefully selected as a sample group for the study. Since the robotic restaurants are limited around the world, multiple case study method has been chosen to gather richer data. A user-generated content technique which is a form of qualitative case study method has been benefited. The data of this study were gathered between 18-29 November 2019 from travellers’ reviews (n=587) describing experiences they had between February 2013-November 2019. The results reveal a model of components of robotic restaurant experience that include seven main themes: attraction for kids, robotic system, service quality, memorable experience, ambience related attributes, food related attributes (economic value and gastronomic aspects), and deficiencies (in robotic system, in service quality, in ambience related attributes and in food related attributes). This paper is first to investigate the robotic restaurant experience of travellers around the world. Moreover, it contributes to the research on restaurant experience and offers a model of components of the robotic restaurant experience.

show abstract

Section: Methodsmentioning

confidence: 99%

Understanding the Robotic Restaurant Experience: A Multiple Case Study

Seyitoğlu¹,

Иванов²

2020

Preprint

View full text Add to dashboard Cite

show abstract

“…Motivations is another sub-category which contains the publications that aim to explore what drives social media use (e.g., Huang, Basu, & Hsu, 2010). The social media-related consumer behaviours category includes the publications attempting to understand topics such as how social media influences tourist satisfaction and how satisfaction influences review behaviours (e.g., Narangajavana Kaosiri et al, 2017). Tourism behaviour is another sub-category which examines changes in tourist behaviour due to social media adoption (e.g., Díaz-Meneses, 2017;Zhong, Yang, & Zhang, 2014).…”

Section: Study Aimsmentioning

confidence: 99%

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Zarezadeh

Rastegar

Gretzel

2018

Czech Journal of Tourism

View full text Add to dashboard Cite

Acknowledging the significant advancement of social media, the role and impact of social media has been widely discussed in tourism research. As a result, it has become increasingly difficult to obtain an overview of the knowledge produced in relation to the topic. Review studies provide such overviews to guide future research efforts. This study reviews and analyses 152 tourism-related social media publications since 2008. Based on a qualitative systematic analysis of publications that address the topic from a consumer perspective, the paper identifies publication trends and highlights patterns in the topics, aims, and research designs of existing publications. Specifically, it captures a broader array of consumer-centric topics than previous reviews and highlights methodological gaps. Moreover, the research argues that there is still ample room for more research on social media in tourism, particularly as the existing literature neglects social media beyond review platforms while demonstrating that user-generated content greatly influences tourist behaviours and experiences.

show abstract

“…Furthermore, Yang (2016) claimed that tourists' interactions and co-creation experiences enhance the image of the destination. Destination image may serve as basis on which travellers base their evaluations of the destination ( Narangajavana, Callarisa, Tena, Artola, & Garcia, 2019 ; Wang, Hao, Law, & Wang, 2019 ). At the destination, tourist evaluations of the destination are based on pre-conceived imagery of what they would experience at a destination ( Kladou & Mavragani, 2015 ; Prayag, 2009 ; Wang & Hsu, 2010 ).…”

Section: Introductionmentioning

confidence: 99%