User participation in system development revisited

Cavaye, Angèle L. M.

doi:10.1016/0378-7206(94)00053-l

Cited by 197 publications

(217 citation statements)

References 38 publications

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“…Critical to an understanding of participation are richness (Markus and Mao, 2004) and influence (Cavaye, 1995), as shown in the last row of Table 1. Both reflect a similar idea -that participation can be more or less meaningful and influential.…”

Section: Extent (Phases Included In Participation)mentioning

confidence: 99%

“…Despite their importance to successful system development and implementation outcomes (Lawrence and Low, 1993), there is little empirical research examining systems of representation (Markus and Mao, 2004). The general participation literature helps us to understand some elements of participation in a system of representation such as the extent, degree, content and formality of participation (Cavaye, 1995;Mumford, 1983). However, a system of representation poses additional questions that must be considered in their own right.…”

Section: Introductionmentioning

confidence: 99%

“…As shown in Table 1, participation can be described by its structure, processes and content (Mumford, 1983). Each of these elements has been further explored by researchers, as summarized by Cavaye's (1995) and Markus and Mao's (2004) frameworks of participation. Type (Proportion of users involved)…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Representation in Systems Development and Implementation: A Healthcare Enterprise System Implementation

Ross¹,

Marcolin²,

Chiasson³

2012

THCI

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Netta Iivari was the accepting Senior Editor. This article was submitted on 11/15/2010 and accepted on 2/10/2012. It was with the author 208 days for 3 revisions. Today's information systems are often large and complex, affecting many people within and beyond the organization. Participation in this context is increasingly challenging because of the complexity of involving all who might be affected by a new information system. As a result, systems of representation, in which individuals are chosen to represent others, are often put in place to manage the participation process.Research has considered particular challenges of "representative participation" (Mumford, 1983); however, there is little empirical research comprehensively examining these systems of representation. Who participates in these systems, how are they structured and how is this representative work undertaken? Most importantly, what are the impacts of these decisions on the representation systems that are built and on the participation that flows from them?The purpose of our research is to explore the structuring of systems of representation in IS development and implementation. Building on the work of Land and Hirschheim (1983) and Mumford (1983), and drawing on Habermas' deliberative democracy (1998), this research explores the system of representation employed in a large Electronic Health Record implementation as empirical evidence. Healthcare is a critical context for studying information systems implementation because of its uniqueness and complexity (Chiasson and Davidson, 2004;LeRouge et al., 2007), and therefore serves as an important environment for this research.Our contributions, drawn from this Electronic Health Record project, include an understanding of three fundamental tasks for developing systems of representation: defining the constituency, selecting representatives, and determining how the representation relationship will be carried out. We demonstrate that systems of representation can be classified by different meanings of "represent." These types -"represent as spokesperson," "represent as example" and "represent as symbol" -differ in the purpose of representation, in who is involved and in how representation is undertaken. Most importantly, these types of systems differ in their participatory potential. The findings highlight the opportunities and challenges inherent in the construction and implementation of systems of representation.The paper concludes by exploring the implications of these findings for practitioners and researchers, suggesting that representation should be more than simply appointing representatives, and offering mechanisms for participation and influence. We call on researchers to view these systems of representation in more fine-grained ways to better understand what their complexities mean for contemporary system development and implementation.

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Section: Extent (Phases Included In Participation)mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Representation in Systems Development and Implementation: A Healthcare Enterprise System Implementation

Ross¹,

Marcolin²,

Chiasson³

2012

THCI

View full text Add to dashboard Cite

show abstract

“…A high degree of user participation is needed where developers lack domain knowledge (Saleem 1996), and this participation is less urgent where developers have strong domain knowledge. Cavaye (1995) notes that user participation is less urgent if user requirements are well known. The second factor is task complexity.…”

Section: Complexitymentioning

confidence: 99%

“…For example, Ives and Olson (1984), in a review of IS research, found mixed results on user participation. Likewise, Cavaye (1995) studied the relationship between user participation and success and found that the relationship was more complex than just more user participation leading to more success.…”

Section: Case 2: User Involvementmentioning

confidence: 99%

Management Design Theories

Pries‐Heje

Baskerville

2010

Human Benefit Through the Diffusion of Information Systems Design Science Research

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Abstract. This paper elaborates a design science approach for management planning anchored to the concept of a management design theory. Unlike the notions of design theories arising from information systems, management design theories can appear as a system of technological rules, much as a system of hypotheses or propositions can embody scientific theories. The paper illustrates this form of management design theories with three grounded cases. These grounded cases include a software process improvement study, a user involvement study, and an organizational change study. Collectively these studies demonstrate how design theories founded on technological rules can not only improve the design of information systems, but that these concepts have great practical value for improving the framing of strategic organizational design decisions about such systems. Each case is either grounded in an empirical sense, that is to say, actual practice, or it is grounded to practices described extensively in the practical literature. Such design theories will help managers more easily approach complex, strategic decisions.

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American Indian Acculturation: Tribal Lands to Predominately White Postsecondary Settings

Flynn

Olson

Yellig

2014

Jour of Counseling & Develop

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Grounded theory provided a framework for examining 25 acculturating American Indian college students, 12 relatives of acculturating American Indians, and 7 postsecondary administrators. Acculturation was defined as the transformative process resulting from the integration of tribal culture and predominately White culture. Data sources included individual interviews, focus groups, and artifact analysis. The 16 emergent themes form an acculturation theory centered on a strength‐based acculturation process affecting American Indians’ transition to predominately White postsecondary settings.

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User participation in system development revisited

Cited by 197 publications

References 38 publications

Representation in Systems Development and Implementation: A Healthcare Enterprise System Implementation

Representation in Systems Development and Implementation: A Healthcare Enterprise System Implementation

Management Design Theories

American Indian Acculturation: Tribal Lands to Predominately White Postsecondary Settings

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