2021
DOI: 10.21609/jsi.v17i2.1065
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User Perception Analysis of Online Learning Platform “Zenius” During the Coronavirus Pandemic Using Text Mining Techniques

Abstract: Availability of access to online learning platforms is expected to support online learning activities amid the COVID-19 pandemic. There are several issues experienced by students in online learning activities. These issues are related to Internet access, learning content, and learning evaluation. Online learning platforms are indispensable to be able to provide good learning resources that are easily accessible to students. This study aims to explore data reviews on Google Play Store to perceive the priority o… Show more

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Cited by 5 publications
(6 citation statements)
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“…Case folding is then performed to ensure that the text is standardized in terms of the case. This process ensures that machine learning models interpret words with different character cases (e.g., ''You'' and ''YOU'') in the same way, minimizing the likelihood that the model will weigh identical words differently [45], [46].…”
Section: ) Case Foldingmentioning
confidence: 99%
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“…Case folding is then performed to ensure that the text is standardized in terms of the case. This process ensures that machine learning models interpret words with different character cases (e.g., ''You'' and ''YOU'') in the same way, minimizing the likelihood that the model will weigh identical words differently [45], [46].…”
Section: ) Case Foldingmentioning
confidence: 99%
“…Token cleansing is also performed, which includes several sub-processes, such as accent and diacritic normalization, where words like ''cliché'' are changed to ''cliche'' to reduce the variety of tokens. Additionally, the removal of links, punctuation, numbers, and non-Latin characters is also carried out to keep the focus on meaningful content [45], [46].…”
Section: ) Token Cleansingmentioning
confidence: 99%
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“…Entities include individuals, organizations, events, and subjects, among other things [20]. The primary focus of both sentiment analysis and topic modeling is on the activity of dataset exploration [21]. The fields of marketing, healthcare, banking, and politics are just some of the areas that are frequently investigated for their potential applications of sentiment analysis of social media [22].…”
Section: Introductionmentioning
confidence: 99%