User Perceptions, Motivations and Implications on ERP Usage: An Indian Higher Education Context

Abstract

Abstract. Globally ERP implementation in higher education (HE) sector has been increasing with universities under pressure to improve their performance and efficiency. Most of the studies related to ERP implementation in higher education are related to the factors which influence the success of ERP implementation or failures across various universities especially in the US and Australia. There is limited study of ERP implementation in HE institutes from a user perspective. Indian HE institutions have just started adopting ERP and there is no study available related to the Indian universities. In this paper we study the employee perceptions, motivations and use of ERP and the implications to the organization objectives. We study the ERP implementation in an Indian HE institute and provide a descriptive case study which can serve as a real life example for HE institutes in India and other developing countries planning to implement Enterprise Systems.

Journey of ERP from Manufacturing to Education Industry

“…In India maximum implementation of ERP has happened in technical educational institutes (TEI). ERP is implemented in the HEI to improve and integrate the management and administration process for student registration, student activity, human resource system and financial processing (Bhat, Shroff, & Bandi, 2013).…”

“…The lack of communication or unsteady communication can lead to lack of confidence between involved parts and increase in communication complexity. Bhat et al (2013) consider age an important factor for acceptance of ERP. It is noticed that ERP is gladly accepted by young staffs, which is showed by their eagerness to learn the software.…”

Validation of Antecedents of ERP Success in Indian Higher Educational Institutes

“…Adoption of ERP in Indian HEIs has lately accelerated and it is different from that in universities of other countries on aspects like IT infrastructure and IT resources, absence of IT exposure and knowledge of the administrative staff, organizational structure which is different from the business, vendor know-how in implementing ERP in HEIs, and implementation and post implementation support in the Indian IT market. For instance, many of the administrative staff in educational institutions are not exposed to computer usage, whereas introduction of ERP systems requires extensive training of the administrative staff [64]. Some of the challenges in Indian HE before ERP implementation is educating people of the HE about ERP, top management commitment, providing training facilities to users, involving right people during the ERP implementation which needs to be considered and addressed properly for successful implementation of ERP [7].…”