User requirement related performance attributes for government residential buildings

Abstract

Purpose Present research on assessing performance of residential buildings is done for specific purposes and not holistically. The indicators, factors and attributes considered for evaluation are not consistent and are broadly based on knowledge base of the author. The purpose of this research is to identify building performance attributes based on user requirement. Design/methodology/approach With ISO 6241-1984(E) as a basis for universal acceptance, user requirements have been listed and based on these user requirements, related building performance attributes have been identified. End-user satisfaction is of primary importance to gauge performance of a facility. A quantified approach in evaluation of performance of a facility will enable a facility manager to assess the efficacy of the present policies pertaining to operation and maintenance of the facility. It will also provide valuable inputs to policy makers in initiating measures toward the goal of achieving desired user satisfaction. Performance measurement is done to measure the value created by the services, to justify the investment made in creating the facility or to determine if any additional investments are required for improvement of the facility. Findings In this literature review, an attempt is made to identify user requirements based on an internationally renowned standard ISO 6241-1984 (E), as a base and group building performance attributes on these requirements. The identified attributes are grouped into physical, environmental and external factors for ease of garnering user satisfaction and subsequent flexibility in assessment of data based on requirement of the surveys carried out for evaluation. Research limitations/implications The identified list of user requirement-related building performance attributes is limited to government residential buildings. The research needs validation through a full-fledged user satisfaction survey. Practical implications It provides a comprehensive list of attributes for assessing performance from physical, environmental and external factors, enabling wholesome assessment of the performance of buildings. Moreover, as a universally accepted document ISO 6241-1984 (E), forms the basis of the paper, its application is not limited to a region. Originality/value Lot of research is happening in the field of assessing building performance. User satisfaction by virtue of being difficult to quantify, it has not found much favor till now. This attempt is to furnish a comprehensive list of building performance attributes that will enable a multipurpose survey which will not be based on perception of the researcher but on a universally accepted document. The premise of research is that end-user satisfaction is of primary importance to gauge performance of a facility.

A holistic framework with user-centred facilities performance attributes for evaluating higher education buildings

“…A list of facilities performance attributes was generated from these publications. The attributes considered are those that have a direct influence on user satisfaction (Seshadhri and Paul, 2017). Due to the diversity of performance attributes in the literature, the insights from academia, facility managers and users of higher education buildings were sought to extract relevant attributes.…”

“…In this case, the satisfaction with an education space reflects the degree to which the users perceive how the space's facilities performance attributes facilitate their academic activities and well-being. Satisfaction can also be the absence of user complaints (Seshadhri and Paul, 2017), making satisfaction the complimentary approval of contentment from end-users. In its application, user satisfaction is mostly measured with an occupant survey (Cleveland and Fisher, 2014;Li et al, 2018).…”

“…Higher education facilities are constructed to perform specific functions that add value to organisational effectiveness. The factors that determine these functions are the attributes which are defined by diverse characteristics (Seshadhri and Paul, 2017). According to Lavy et al (2010), the establishment of facilities performance metrics is vital in the process of performance evaluation.…”

Application of technology to car parking facilities in Asian smart cities

“…It is also obvious that the provision of ample carparks directly affects the success of business activities, especially in shopping malls (Sepe and Pitt, 2017). The availability of adequate parking facilities should also feature as an important performance attribute of residential buildings (Seshadhri and Kumar, 2017). Earlier on, many planning initiatives have been undertaken to provide additional car park spaces, such as the integration of multi-storey car parks in public housing estates in Singapore, even at the expenses of possible air quality impairment, privacy intrusion and noise to nearby residents (Wong and Ling, 2003).…”

User centric facility maintenance model for public housing

“…Based on the extensive literature review highlighted in preceding sections of this paper, finally seven factors were identified as BPAs essential to be measured to assess building performance (Gopikrishnan and Paul, 2016) (Seshadhri and Paul, 2016). Seven BPAs are grouped into built form and environmental factors directly related to building performance.…”