User satisfaction in group support systems research: a meta-analysis of experimental results

Shaw, Gregory J.

doi:10.1109/hicss.1998.653120

Cited by 18 publications

(11 citation statements)

References 40 publications

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“…A meta-analysis by Shaw [6] revealed that only in field studies of idea-generation tasks has GSS use led to higher process satisfaction in comparison to unsupported, face-to-face (FTF) groups. More recently, Kerr and Murthy [17] examined GSS satisfaction with a realistic business-consulting task that required both idea generation and evaluation, and found participants in the GSS groups to be generally less satisfied with their team experience than participants in FTF groups.…”

Section: Prior Studies Of Gss Interfacesmentioning

confidence: 99%

“…In a variety of contexts, ranging from online banking [5] to GSS [4,6], a key factor underlying low intentions to use or continue to use a system is low satisfaction with using a system. In face-to-face meetings, verbal brainstorming sessions are often perceived as one of the more enjoyable of work activities [7], serving as a type of 'status auction' among different participants.…”

Section: Introductionmentioning

confidence: 99%

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The Effects of Perceived Visual Aesthetics on Process Satisfaction in GSS Use

Ivanov

Schneider

2010

2010 43rd Hawaii International Conference on System Sciences

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Although group support systems (GSS) can potentially have tremendous impacts in helping to solve the challenges faced by organizations and societies today, research to date has primarily focused on direct outcomes, with less research focusing on factors contributing to use and continuing use of GSS. Integrating hedonic elements into the human computer interface of GSS is one way to potentially enhance users' satisfaction with the meeting process, which in turn can influence usage intentions. Hence, this study explores the effects of perceived visual aesthetics on satisfaction with the meeting process using a free simulation study with twenty ad-hoc teams performing an idea generation and evaluation task. The results show a significant role of perceived visual aesthetics in predicting satisfaction with the meeting process.

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Section: Prior Studies Of Gss Interfacesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The Effects of Perceived Visual Aesthetics on Process Satisfaction in GSS Use

Ivanov

Schneider

2010

2010 43rd Hawaii International Conference on System Sciences

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“…Some have measured it as user information satisfaction, the extent to which the information provided by the system meets the information needs of the user (Ives, Olsen, & Baroudi, 1983;Iivari & Ervasti, 1994). Some have measured it in terms of satisfaction with the process, the outcome, and the group (Gallupe, DeSanctis, & Dickson, 1988;Benbasat & Lim, 1993;Shaw, 1998). Some have measured it as satisfaction with the information services function (ISF), the extent to which the ISF caters to the needs of its customers (Kettinger & Lee, 1994;Pitt, Watson, & Kavan, 1995).…”

Section: Dependent Variablesmentioning

confidence: 99%

The Effectiveness of Decisional Guidance: An Empirical Evaluation

Parikh¹,

Fazlollahi²,

Verma³

2001

Decision Sciences

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Decisional guidance is defined as how a decision support system (DSS) influences its users as they structure and execute the decision-making process. It is assumed that decisional guidance has profound effects on decision making, but these effects are understudied and empirically unproven. This paper describes an empirical, laboratoryexperiment-based evaluation of the effectiveness of deliberate decisional guidance and its four types. We developed and used a comprehensive model consisting of four evaluation criteria: decision quality, user satisfaction, user learning, and decision-making efficiency. On these criteria, we compared decisional guidance versus no guidance, informative versus suggestive decisional guidance, and predefined versus dynamic decisional guidance. We found that deliberate decisional guidance was more effective on all four criteria; suggestive guidance was more effective in improving decision quality and user satisfaction, and informative guidance was more effective in user learning about the problem domain, whereas dynamic guidance was more effective than predefined guidance in improving decision quality and user learning; and both suggestive guidance and dynamic guidance reduced the decision time.

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“…However, anonymity may be a mixed blessing. Social loafing literature shows that individuals tend to expend less effort in group tasks than they do in individual tasks unless their contribution can be specifically identified or unless they believe that their contribution is critical to the success of the task (e.g., Diehl & Stroebe, 1987;Harkins & Jackson, 1985;Kerr & Bruun, 1983;Paulus & Dzindolet, 1993;Sanna, 1992;Shaw, 1998). Thus, although anonymity may reduce evaluation apprehension and therefore may stimulate individual group members to contribute, anonymity may also encourage social loafing, as individual contributions cannot be identified.…”

Section: Introductionmentioning

confidence: 99%