User satisfaction with portals: testing for factorial validity and invariance across age groups

Abstract

2013),"Information self-efficacy and information channels: Decision quality and online shopping satisfaction", Online Information Review, Vol. 37 Iss 6 pp. 872-890 http://dx.Enrique Bonsón, Melinda Ratkai, (2013),"A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page", Online Information Review, Vol. 37 Iss 5 pp. 787-803 http://dx.If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The goals of this study are to evaluate the factorial validity of a measurement model of cultural heritage portals and to test the model's invariance as it relates to user satisfaction. Design/methodology/approach -A measurement model was created by adapting multiple existing scales with the hypothesis that overall user satisfaction with a cultural heritage portal consists of satisfaction with data quality, satisfaction with service quality and users' technology acceptance. The validity of the indicator variables of each of the adapted scales was tested, then a combined measurement model was tested, via confirmatory factor analysis. The re-specified measurement model was then tested for invariance between two age groups with increasingly stringent criteria. Findings -The analyses indicated that the three frameworks complement each other in assessing the factors influencing user satisfaction, especially in cultural heritage portals, and that the factor structure is the same across age groups, confirming the findings of the recent online trend: some of the key internet activities such as information consumption are becoming uniformly popular across different age groups. Originality/value -Considering that it is not usual for non-profit organisations to assess customer satisfaction, and there exists limited literature examining factors influencing user satisfaction with cultural heritage portals, especially with different age populations, the findings of the current study provide a valuable contribution to the literature. The study also benefits practitioners in the field by providing a framework to assess user satisfaction with existing cultural heritage portals and/or to build cultural heritage portals in a way that increases users' satisfaction, regardless of age group.

User Satisfaction Determinants for Digital Culture Heritage Online Collections

“…Despite vast area of studies had been conducted about user satisfaction in web environment [5][6] [7], the studies related to user satisfaction in digital cultural heritage (DCH) online collections domain are limited [8]. UNESCO defined DCH as "…made up of computer-based materials of enduring value that should be kept for future generations".…”

The user experience of historical world maps in web-based systems. A selection of fifteenth-century world maps of Afro-Eurasia as a showcase

“…There is limited research on investigating user satisfaction on historical map websites (Heo, 2013). In this regard, I will fill the research gaps by offering information visualisation as a tool that could be utilized to satisfy the end-users of historical map websites.…”

“…Take the example of Heo (2013), who conducted a study to investigate the usability of the national geo-portal of Sweden. A survey was conducted with 14 respondents.…”