Using Action Research to Design a Management Development Scheme

Marsh, Nicholas; Russell, L. Roxanne; Robinson, Paul D.

doi:10.1108/eb051560

Cited by 4 publications

(2 citation statements)

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“…Abraham (1994, p. 44) explained the advantages of using action research in management development. It was also identified by Marsh et al (1984, p. 57) who identified a number of benefits from using action research in designing training and development programmes. By way of a conclusion to the justification of using the action research method in the investigations the comments of Gill and Johnson are relevant, for example:Action research, then, is clearly an important approach to research in business and management, particularly given its declared aim of serving both the practical concerns of managers and simultaneously generalizing and adding to theory (Gill and Johnson, 1991, p. 74).…”

Section: Justification For Using the Action Research Methods And The Exploratory Case Study Strategymentioning

confidence: 99%

Enhancing performance through the introduction of customer orientation into the building components industry

Karvinen¹,

Bennett

2006

International Journal of Productivity and Performance Management

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PurposeThis paper aims to describe an investigation into how company performance can be improved by integrating internal and external customers and technology. The approach was developed, implemented and evaluated in the operations of the building components industry. The research was carried out in the precast concrete division of a Singapore company.Design/methodology/approachFor the purpose of undertaking the investigation an exploratory case study approach was used. This was divided into conceptual and action research stages. The action research was also used to implement the changes in the company. Questionnaire surveys were carried out among company employees and external customers to assess the effect of these changes. Results of the investigation were derived using content and statistical analysis. Triangulation between three sources was used for validating the data.FindingsThe exploratory case study strategy resulted in rich research data, which provided evidence of the changes taking place and integration happening, leading to improved performance. The action research approach proved a powerful tool where the uncertainty of outcomes makes it near impossible to make accurate forecasts. Another output of the research was the development of an “integrated customer orientation” (ICO) model.Research limitations/implicationsThe research in this paper used a single site action research investigation so should be interpreted within the specific company and industry context. There are implications for theory and practice in a number of areas of production and marketing as well as contributions to understanding about productivity improvement and organisational development. The investigation also fulfils the dual objectives of action research by contributing to both knowledge and practice.Originality/valueThe paper describes a unique approach towards improving productivity, quality and service through the use of action research to implement changes, as well as providing the research evidence to evaluate both the process of implementation and results achieved.

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Section: Justification For Using the Action Research Methods And The Exploratory Case Study Strategymentioning

confidence: 99%

Enhancing performance through the introduction of customer orientation into the building components industry

Karvinen¹,

Bennett

2006

International Journal of Productivity and Performance Management

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“…An essential feature of the process is the focus on those staff who are assumed to have intimate knowledge of the system and are in the best position to diagnose the problems and implement suggested solutions. These staff are involved in all stages of the research; sanctioning the research, defining the problems, designing the inquiry, collecting and interpreting the data and validating the results, action plan and implementation (Marsh Russell & Robinson 1984). Cunningham (1993) refers to four varieties of action-research.…”

Section: Action Researchmentioning

confidence: 99%

System dynamics and action research in aged care

Walker¹,

Haslett²

2001

Aust. Health Review

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This paper documents an Action Research project undertaken to implement a Continuity of Care Model in an Extended Care Centre. System Dynamics modelling and group-modelling techniques were used to examine and improve patient length of stay (LOS). Several indicators of success of the project are noted. They included the reduction of LOS, improvements in teamwork and staff morale, and various systemic adaptations in other parts of the health care sector. Upstream providers responded to the reductions in patient numbers by swamping the Centre with intractable patients. This effectively reduced up-stream providers' LOS, and returned the Centre's LOS to preintervention levels.

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A Historical Review of Action Research: some implications for the education of teachers in their managerial role

Wallace¹

1987

Journal of Education for Teaching

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Using Action Research to Design a Management Development Scheme

Cited by 4 publications

References 0 publications

Enhancing performance through the introduction of customer orientation into the building components industry

Enhancing performance through the introduction of customer orientation into the building components industry

System dynamics and action research in aged care

A Historical Review of Action Research: some implications for the education of teachers in their managerial role

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