Urban mobility is the condition that allows the displacement of people in a related city, seeking to develop social and encouraging relationships, and the advancement of factors to urban mobility represents one of the greatest challenges of cities around the world (ITDP, 2018; TISHCER; POLETTE, 2019). Senne, Lima e Favaretto (2021) mention that, the world is facing a situation of overcrowded cities, and this is only getting more accentuated with time, a one of the main activities that is currently aggravating this situation is the transportation sector, which does not contribute to the social and environmental sustainability of cities. According to Bebber et al. (2021) by 2030, annual passenger traffic will exceed 80 trillion passengers per kilometer, and an additional approximately 1.2 billion cars will be on the roads by 2050. According to the International Energy Agency -(IEA, 2021), shared micromobility systems favor urban mobility due to the strong tendency to use active transport. The National Urban Mobility Policy -PNMU establishes guidelines to guide municipalities in the Elaboration of their Urban Mobility Plan -PMU and in the selection of urban mobility management actions to be implemented (BRAZIL, 2012), the elaboration of the PMU accepted a plan designed to achieve consistent results, with defined objectives to achieve a future city model (vision), monitored by indicators (MACHADO; PICCINI, 2018).The severity caused by the Pandemic (COVID-19) and the challenges posed by restricting travel to limit its spread have disrupted every aspect of normal life. Public transport, for example, was directly affected due to the risks of infection. The pandemic has offered ways to transform this scenario in the medium to long term, and in the post-pandemic period, people may be more willing to change their paradigm of thinking, habits, and behavior (BRAZIL, 2021;AVI, 2021). Raghunathan et al. (2021), mention that the current pandemic has given the world an alarm to act to reduce carbon emissions. Electromobility refers to the electrification of transport. For Lazeroni et al. (2021), electromobility plays a significant role in the energy transition within urban areas since the progressive replacement of conventional passenger cars by electric vehicles leads to the decarbonization of the transport sector without direct emissions. Micromobility is composed of vehicles powered by electricity, and light, weighing around 35 kg, traveling at a low speed, and generally transporting only one person (IEA, 2021). Micromobility offers a flexible transport option capable of avoiding road congestion, and reducing the required parking space, these micromobility services have gained popularity in recent years, but little is known about their use (MOLINARES et al., 2021; Reck, 2021). According to Bozzi & Aguilera (2021), e-scooters XLIII ENCONTRO NACIONAL DE ENGENHARIA DE PRODUÇÃO "A contribuição da engenharia de produção para desenvolvimento sustentável das organizações: Cadeias Circulares, sustentabilidade e tecnologias" Fortale...