Using Dialectics to Build Leader-Stakeholder Relationships: An Exploratory Study on Relational Dialectics in Chinese Corporate Leaders’ Web-Based Messages

Ngai, Cindy Sing Bik; Singh, Rita Gill

doi:10.1177/2329488415581151

Cited by 9 publications

(8 citation statements)

References 26 publications

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“…In other words, engagement on social media is a collective kind of engagement, which is manifested in behavioral (collective action, group participation), cognitive (the importance placed on content) and affective (experiences) forms [52]. In this connection, interpersonal communication strategies, including affectivity, collectivity, and connectivity, as suggested in previous studies may facilitate public engagement in social media communication [4,28,53].…”

Section: Interpersonal Communication and Public Engagementmentioning

confidence: 99%

“…We also built on prior studies [4,28,53] and manually coded MSIs' interpersonal communication strategies according to the three dimensions, namely affectivity, collectivity, and connectivity to reveal how MSIs engaged the public. For affectivity, we coded the count number of: 1) Indicator of emotional expressions (e.g.…”

Section: Coding Schemementioning

confidence: 99%

“…Lastly, connectivity, a communication strategy aiming to create a sense of community [ 28 ], is an important interpersonal aspect of dialogue [ 53 ]. Connectivity necessitates being connected to others and corporate leaders who disclose details of corporations’ operations and employ inclusive pronouns (e.g.…”

Section: Development Of a Conceptual Framework For Analyzing Factors mentioning

confidence: 99%

“…Connectivity necessitates being connected to others and corporate leaders who disclose details of corporations’ operations and employ inclusive pronouns (e.g. we, our, us, our company) are likely to build better relationships with stakeholders [ 28 ]. Dholakia et al [ 56 ] note that connectivity is “the feeling of being linked to a world outside the specific site” (p.8), and this means that connectivity is seen when users are connected to the MSI.…”

Section: Development Of a Conceptual Framework For Analyzing Factors mentioning

confidence: 99%

“…Therefore, our study aims to empirically examine the social media communication of top MSIs and public engagement on Weibo in China. The distinctive contribution of this study is that we first drew from the literature on dialogic communication [ 26 ], interpersonal presence [ 4 , 28 ], and health communication [ 23 – 25 ] to examine the driving factors of MSI communication and public engagement on Weibo. Subsequently, we developed a conceptual framework to examine the relationship between these factors and the different levels of public engagement in MSI communication.…”

Section: Introductionmentioning

confidence: 99%

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Exploring drivers for public engagement in social media communication with medical social influencers in China

Ngai

Singh

2020

PLoS ONE

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Social networking sites offer an important means for increasing the accessibility and enabling new forms of health communication between the public and medical social influencers (MSIs). MSIs have a social presence and are perceived as a credible source of healthrelated information. A research gap, however, exists in understanding the communication strategies employed by MSIs and the factors driving the public to engage in health communication with MSIs. This study, therefore, developed a new conceptual framework incorporating health communication, dialogic and interpersonal communication by employing quantitative content analysis to examine public engagement with MSI communication on the largest microblogging site in China, Sina Weibo. The analysis yielded insights into how the usefulness of health-related information provided alongside the interactive dialogue and affective practices played an active role in engaging the public. The public sought healthrelated information primarily to address issues of concern for well-being and a high level of engagement in terms of online shares, likes, and comments was found. The use of multimedia made the site more appealing, resulting in likes while the expression of emotions by MSIs generated likes and comments. The need to connect with other online users and have a sense of community was reflected in engagement through sharing useful MSI posts by the public. By identifying influential MSIs on social networking sites, health information providers such as organizations and the government can raise awareness of health issues to foster a healthy lifestyle and contribute to better living in the community.

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Section: Interpersonal Communication and Public Engagementmentioning

confidence: 99%

Section: Coding Schemementioning

confidence: 99%

Section: Development Of a Conceptual Framework For Analyzing Factors mentioning

confidence: 99%

Section: Development Of a Conceptual Framework For Analyzing Factors mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Exploring drivers for public engagement in social media communication with medical social influencers in China

Ngai

Singh

2020

PLoS ONE

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Evaluating the use of social media in escalating conflicts in romantic relationships

Arikewuyo

Lasisi

Abdulbaqi

et al. 2020

Journal of Public Affairs

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Conflict in romantic relationships is a natural phenomenon. However, the use of social media by romantic partners has been described as a means of escalating conflicts in romantic relationships. This study sought to find out the effects of social media use on conflict in romantic relationships through the mediating variables of jealousy, infidelity, and monitoring The study recruited 373 individuals who are in romantic relationships. The findings of this study revealed a significant relationship between social media use and conflict in romantic relationships. This study also affirmed that jealousy, infidelity, and monitoring romantic partners are significant mediators between social media use and conflict in romantic relationships. Importantly, the study revealed that social media use is not a predictor of infidelity in romantic relationships.Conflict may be classified as a form of disagreement or contradiction that exists due to difference in goals, aspirations, values, and everyday life issues (Azim, 2017). Conflict may arise due to many natural and artificial reasons (Humphreys, 2005). For instance, natural resources like oil may infuse conflict among the people of a community while inappropriate or ineffective communication may spring up a conflict between two people. Nonetheless, conflict has been ascribed to influence people's attitude, lifestyle, comportment, and societal associations/interactions (Desender, Opstal, & Bussche, 2014). The degree, approach, and skills in handling conflict, however, vary from person to person (Greer, Jehn, & Mannix, 2008). Furthermore, when two people experience a form of disagreement, or variance in opinion and none of the individuals involved is ready to give in, interpersonal conflict may occur (Huang, 2010).Interpersonal conflict may occur between colleagues at work, within a family, community, or romantic partners. Meanwhile, the conflict that occurs among partners in romantic relationships is one of the most common types of interpersonal conflict. When individuals in a relationship become unduly suspicious, jealous, or sensitive to their romantic partner or close ally's activities, conflict may arise. However, romantic relationships may thrive when individuals involved are able to manage the disagreements and contradictions therein (Yarnell & Neff, 2013). Therefore, conflict in romantic relationships may be classified as the existence of dialectic opinion, views, belief, and ideology, which may generate disagreement between the romantic partners. However, suspicion and doubt in romantic relationships may also be increased through the partner's use of social media. As such, the ultimate aim of this study is to investigate how social media use may exacerbate conflict in romantic relationships.

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Unveiling citizen-government interactions in urban renewal in China: Spontaneous online opinions, reginal characteristics, and government responsiveness

Shen,

Wang,

et al. 2024

Cities

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Using Dialectics to Build Leader-Stakeholder Relationships: An Exploratory Study on Relational Dialectics in Chinese Corporate Leaders’ Web-Based Messages

Cited by 9 publications

References 26 publications

Exploring drivers for public engagement in social media communication with medical social influencers in China

Exploring drivers for public engagement in social media communication with medical social influencers in China

Evaluating the use of social media in escalating conflicts in romantic relationships

Unveiling citizen-government interactions in urban renewal in China: Spontaneous online opinions, reginal characteristics, and government responsiveness

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