Using diffusion of innovation theory and sentiment analysis to analyze attitudes toward driving adoption by Saudi women

Al-Razgan, Muna; Alrowily, Asma; Al-Matham, Rawan N.; Alghamdi, Khulood; Shaabi, Maha; Alssum, Lama

doi:10.1016/j.techsoc.2021.101558

Cited by 28 publications

(8 citation statements)

References 12 publications

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“…TAM(Technology Acceptance Model) [10] TAM (Technology Acceptance Model) [11], TAM3 [12]. Diffusion of innovation theory(DIT) [13][14] is a theory that is widely used in several disciplines to study the adoption of new ideas in understanding how innovation spreads in a society [15].…”

Section: B Innovation Acceptance and Diffusionmentioning

confidence: 99%

Analysis of M-Tax Mobile Application Adoption on Tax Compliance in Indonesia Using Diffusion of Innovation Theory (DIT)

2022

Central European Management Journal

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The Indonesian Directorate General of Taxes (DGT) has innovated services to taxpayers, by launching the M-Pajak mobile application. This application serves tax e-billing, tax deadline information, tax office location information, and tax regulation information. This innovation aims to improve public tax compliance. Tax compliance is important in supporting the Indonesian economy. The role of the M-Pajak application is very influential on tax compliance. Therefore, it is necessary to analyze the adoption of M-Pajak applications in the community, which can be used to improve tax services and develop M-Pajak applications. To determine the adoption of M-Pajak, the Diffusion of Innovation Theory (DIT) was chosen, this theory has 5 (five) factors that influence the adoption of innovation, namely relative advantage, compatibility, complexity, trialability, and observability. The results show that compatibility and observability are factors that have a positive and significant effect on M-Pajak adoption. Meanwhile, Reliability Advantage, complexity and trialability are factors that have a positive but not significant effect on the adoption of M-Pajak . Based on these results, DGT needs to pay attention to the factors of reliability, complexity and trialability to increase the diffusion of innovation from the M-Pajak application.

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Section: B Innovation Acceptance and Diffusionmentioning

confidence: 99%

Analysis of M-Tax Mobile Application Adoption on Tax Compliance in Indonesia Using Diffusion of Innovation Theory (DIT)

2022

Central European Management Journal

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“…The public has a reference in determining attitudes, as the vaccine consists of the first dose and the second dose. Trialability has a positive effect [10], [11] and reduces the performance of health workers to invite the public.…”

Section: "Regional Heads Have An Important Role In the Successful Imp...mentioning

confidence: 99%

COVID-19 Vaccination Policy: A Study on Street Level Bureaucracy and Local Government

Ahmad¹,

Jabbar²,

Iqbal³

et al. 2022

IOP Conf. Ser.: Earth Environ. Sci.

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The explain relationship between health workers and local governments, to accelerate vaccination and its consequences for achieving Herd immunity in Indonesia. This article describes how local governments and street-level bureaucracies support the implementation of policies to accelerate COVID-19 vaccination. This research is based on the cluster analysis feature and the word frequency analysis feature on the NVivo-12 software based on reliable online news data. The results show that health workers and local governments place stigma and the front line, equipment support, and protection as dominant factors in implementing vaccination policies. Likewise, the community has a relative advantage after getting coordination, communication, and education about the benefits of vaccination. From an online media perspective, the implication is to offer insight into the unique dynamics between street-level bureaucrats and local government. It also allows us to investigate its contribution to policy outcomes as applied at the street level.

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“…The popularity of social media platforms contributes to the broad range application of Sentiment Analysis. Another study employing Sentiment Analysis for the Twitter dataset attempted to model public perception in Saudi Arabia with regard to women's right to drive in public areas [11]. This study aimed to provide the proportion of agreeing, opposing and neutral opinions towards establishing women's right to drive in public areas.…”

Section: Introductionmentioning

confidence: 99%

Modelling Service Quality of Internet Service Providers during COVID-19: The Customer Perspective Based on Twitter Dataset

et al. 2022

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Internet service providers (ISPs) conduct their business by providing Internet access features to their customers. The COVID-19 pandemic has shifted most activity being performed remotely using an Internet connection. As a result, the demand for Internet services increased by 50%. This significant rise in the appeal of Internet services needs to be overtaken by a notable increase in the service quality provided by ISPs. Service quality plays a great role for enterprises, including ISPs, in retaining consumer loyalty. Thus, modelling ISPs’ service quality is of great importance. Since a common technique to reveal service quality is a timely and costly pencil survey-based method, this work proposes a framework based on the Sentiment Analysis (SA) of the Twitter dataset to model service quality. The SA involves the majority voting of three machine learning algorithms namely Naïve Bayes, Multinomial Naïve Bayes and Bernoulli Naïve Bayes. Making use of Thaicon’s service quality metrics, this work proposes a formula to generate a rating of service quality accordingly. For the case studies, we examined two ISPs in Indonesia, i.e., By.U and MPWR. The framework successfully extracted the service quality rate of both ISPs, revealing that By.U is better in terms of service quality, as indicated by a service quality rate of 0.71. Meanwhile, MPWR outperforms By.U in terms of customer service.

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Using diffusion of innovation theory and sentiment analysis to analyze attitudes toward driving adoption by Saudi women

Cited by 28 publications

References 12 publications

Analysis of M-Tax Mobile Application Adoption on Tax Compliance in Indonesia Using Diffusion of Innovation Theory (DIT)

Analysis of M-Tax Mobile Application Adoption on Tax Compliance in Indonesia Using Diffusion of Innovation Theory (DIT)

COVID-19 Vaccination Policy: A Study on Street Level Bureaucracy and Local Government

Modelling Service Quality of Internet Service Providers during COVID-19: The Customer Perspective Based on Twitter Dataset

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