“…Questionnaires [28], [29] are instruments or procedures that ask one or more questions and can include items from five main categories: binary responses (e.g., agree/disagree), rating scales (e.g., Likert response scales), multiple or single selection, open-ended comments, and non-question components (e.g., invitation, introduction, closing). Questionnaire analysis can involve analyzing Likert scales [30], [31], text-mining open-ended answers [32]- [38], handling missing data [39]- [42], drawing inferences according to existing answers [43], and cross-analyzing answers to obtain the psychology of audiences [36], [44]. Starting in 2010, questionnaire data analysis began to focus on related factors from non-questionnaire data (e.g., image, voice) to questionnaire data [45], [46].…”