2020
DOI: 10.3233/jifs-191408
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Using FAHP and CBR to evaluate the intention of adoption of internet banking service: The example of web ATM

Abstract: This research combines the Fuzzy Analytic Hierarchy Process (FAHP) with Case-Based Reasoning (CBR) to evaluate the intention of adoption of web ATM services. Compared with physical ATM service, web ATM allows users to perform financial transactions over the internet conveniently. Based on literature and considering the characteristics of web ATM, this study constructs a model for web ATM adoption that comprises three dimensions: The knowledge, the potential value, and the security. 222 valid user questionnaire… Show more

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Cited by 4 publications
(1 citation statement)
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“…S. J. Chang et al (2020) combines the FAHP with CBR to evaluate the intention of adoption of web ATM services, the results are helpful for financial institutions to understand and to evaluate the user behavior toward internet banking service adoption. FAHP is widely used by researchers to address a variety of problems and evaluate criteria.…”
Section: Fuzzy Ahpmentioning
confidence: 99%
“…S. J. Chang et al (2020) combines the FAHP with CBR to evaluate the intention of adoption of web ATM services, the results are helpful for financial institutions to understand and to evaluate the user behavior toward internet banking service adoption. FAHP is widely used by researchers to address a variety of problems and evaluate criteria.…”
Section: Fuzzy Ahpmentioning
confidence: 99%