Telecommunications companies are constantly chasing continuous technological advances with their management methods of Operations & Maintenance (O&M) that still struggle to turn their eye toward innovation and simplification of processes. In a future that aims at fully fiber-optic networks, the objective of the research is to propose guidelines and provide data to support the Wholesale Operator for the definition of the acceptable attenuation threshold on the Passive Optical Network Fiber-To-The-Home (PON FTTH) infrastructure to determine the Service Level Agreements (SLA) to be contracted with Retail Operators. Following exceeding the threshold, the Retail Operator has the right to open a Trouble Ticket to request the resolution of the anomaly. Consequently, the definition of the attenuation threshold strongly affects the number of Trouble Tickets to be managed and the related costs the Wholesale Operator bears. This paper analyzes a specific case of the PON FTTH network of the Italian wholesale operator Open Fiber. The studied infrastructure, with a length of 11 km, allows a maximum attenuation of 37 dB without degrading the service. An economic model has been proposed to assess the cost impact of moving the attenuation threshold in the SLA.