Using integrated simulation-optimisation to optimise staffing decisions in a service supply chain

Solomon, Stanislaus; Pannirselvam, Gertrude P.; Li, Haitao

doi:10.1504/ijism.2022.119589

Cited by 4 publications

(2 citation statements)

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“…The present study contributes to this context by measuring the efficiency of different universities in a service supply chain environment. Service supply chains are used in a wide range of well-established service businesses, such as psychological consultation, healthcare, education, and financial consulting (Belhadi et al, 2021;Choi, 2021;Liu et al, 2021;Asl-Najafi et al, 2022;Solomon et al, 2022). Service supply chains are a new area of study in the education sector (Habib, 2011;He et al, 2022).…”

Section: Problem Definitionmentioning

confidence: 99%

“…A service supply chain is a network of service provider facilities that provide a specific set of service products (Belhadi et al, 2021;Choi, 2021;Liu et al, 2021). The goal of the service supply chain is to integrate activities across and within organizations to provide superior value to customers (Wang et al, 2015;Choi, 2021;Asl-Najafi et al, 2022;Solomon et al, 2022). Figure 1 depicts the generic supply chain for universities, in which various processes collaborate with supplied inputs and outputs to deliver superior value (research outcomes and graduates) to its consumer, which is society.…”

Section: Problem Definitionmentioning

confidence: 99%

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A DEA-ANN-based analytical framework to assess and predict the efficiency of Canadian universities in a service supply chain context

Jauhar

Zolfagharinia²,

Amin³

2022

BIJ

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PurposeThis research is about embedding service-based supply chain management (SCM) concepts in the education sector. Due to Canada's competitive education sector, the authors focus on Canadian universities.Design/methodology/approachThe authors develop a framework for evaluating and forecasting university performance using data envelopment analysis (DEA) and artificial neural networks (ANNs) to assist education policymakers. The application of the proposed framework is illustrated based on information from 16 Canadian universities and by investigating their teaching and research performance.FindingsThe major findings are (1) applying the service SCM concept to develop a performance evaluation and prediction framework, (2) demonstrating the application of DEA-ANN for computing and predicting the efficiency of service SCM in Canadian universities, and (3) generating insights to enable universities to improve their research and teaching performances considering critical inputs and outputs.Research limitations/implicationsThis paper presents a new framework for universities' performance assessment and performance prediction. DEA and ANN are integrated to aid decision-makers in evaluating the performances of universities.Practical implicationsThe findings suggest that higher education policymakers should monitor attrition rates at graduate and undergraduate levels and provide financial support to facilitate research and concentrate on Ph.D. programs. Additionally, the sensitivity analysis indicates that selecting inputs and outputs is critical in determining university rankings.Originality/valueThis research proposes a new integrated DEA and ANN framework to assess and forecast future teaching and research efficiencies applying the service supply chain concept. The findings offer policymakers insights such as paying close attention to the attrition rates of undergraduate and postgraduate programs. In addition, prioritizing internal research support and concentrating on Ph.D. programs is recommended.

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