Using internal incentive contracts to improve water utility performance: the case of Uganda's NWSC

Mugisha, Silver; Berg, Sanford V.; Muhairwe, William T.

doi:10.2166/wp.2007.010

Cited by 28 publications

(18 citation statements)

References 8 publications

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“…The findings have policy implications for goal setting and the design of managerial incentives. Mugisha et al (2007) pointed out the role of target-based incentives in enhancing performance; the current study reinforces this fact and calls for careful setting of goals that promote 'best in class' performance. Procedurally, the findings point towards a need to distil targets from a set of actual performance metrics, using DEA (for example), and incorporating these baselines in a negotiation process to obtain 'efficient' targets.…”

Section: Resultssupporting

confidence: 70%

Data envelopment analysis in target setting of water utilities

Mugisha¹

2013

Proceedings of the Institution of Civil Engineers - Municipal E

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Past studies have linked goal difficulty, participation and acceptability to goal commitment and performance outcomes. This study pinpoints another frequently forgotten but important issue -the impact on implied technical efficiencies of decision making units (DMUs) involved in the goal setting process. The data envelopment analysis (DEA) technique is used to derive targets and technical efficiencies of 19 sub-utilities of the Uganda National Water and Sewerage Corporation and the DEA targets are compared with negotiated targets. Technical efficiencies for the two scenarios are also contrasted. The results indicate that, even if a goal setting process has incorporated tenets of participation, acceptability and goal difficulty, it may not necessarily guarantee improved technical efficiency of all DMUs.

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Section: Resultssupporting

confidence: 70%

Data envelopment analysis in target setting of water utilities

Mugisha¹

2013

Proceedings of the Institution of Civil Engineers - Municipal E

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“…This has increased the concerns for the water quality in the bay (Birungi et al, 2007;Bomo et al, 2011;Kyambadde et al, 2006;Mugisha et al, 2007). In the present study, data are presented from both before and after the widening of the channel.…”

Section: Study Areamentioning

confidence: 97%

How water exchange and seasonality affect the eutrophication of Murchison Bay, Lake Victoria

et al. 2015

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a b s t r a c tMurchison Bay in the Northern part of Lake Victoria has for decades received a daily wastewater load of 0.2% of its volume from Kampala City, through the Nakivubo channel. In spite of this, the Water Treatment Works abstracts raw water from this bay and has been able to produce drinking water of sufficient quality for the capital. This study monitored various physical−chemical components within the bay during 2000−2003 to understand the processes responsible for the acceptable quality of raw water. Four sampling stations were located along a transect from the channel mouth towards the open lake. Results: showed that the wastewater did not accumulate in the bay, instead was already strongly diluted 2.5 km from the channel mouth. This caused an abrupt reduction in conductivity and the concentrations of the nutrients total phosphorus (Tot-P), orthophosphate (PO 4 -P) and total nitrogen (Tot-N).Inshore−offshore exchange of water was mediated by flows from daily and sub-daily water level fluctuations and wind-driven currents. As a daily average, 2% of the Murchison Bay flowed in and out and the incoming wastewater was diluted 9.7 times.During the dry season from June to August (D2), when the weather was influenced by the south-east monsoon, the thermal stratification in the main lake disappeared and cooler and deoxygenated water from deeper depths entered the bay influencing its water quality.The daily flushing of water in and out of the bay due to water level variation was identified as the main factor diluting the bay water.

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“…In turn, NWSC has developed a set of delegated management area contracts through which it monitors performance of its various urban centres. Through these arrangements, NWSC management and staff have incentives to perform efficiently, since their performance will affect their own compensation (Mugisha et al, 2007). less consistent payment behaviour, this problem would require some additional cost to maintain NWSC"s strong collections record (e.g.…”

Section: Problem Definitionmentioning

confidence: 99%