Using Knowledge Management to Create Self-Reliant Communities in Thailand

Chantarasombat, Chalard; Srisa-ard, Boonchom; Kuofie, Matthew; Jennex, Murray E.

doi:10.1109/hicss.2010.430

Cited by 2 publications

(1 citation statement)

References 7 publications

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“…KM strategy should include the identification of sources and users of knowledge, knowledge storage strategies, and the usage and capture knowledge processes (Jennex & Olfman, 2006). The learning approach and participant involvement are KM success factors that need to be developed especially a low technology situation (Chantarasombat & Srisa-ard, 2007;Chantarasombat et al, 2010). An integrated and holistic KM approach including KM strategy, KM processes, appropriate KM technology, and organizational culture is necessary to achieve KM success (Jennex et al, 2002;Park et al, 2004;Orth et al, 2009;Arntzen et al, 2010).…”

Section: Managerial Implicationsmentioning

confidence: 99%

Knowledge Management Process and Organizational Performance in SMEs

Supyuenyong¹,

Swierczek

2011

International Journal of Knowledge Management

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The benefits of knowledge management are recognized mainly for the large organization. Small and medium-sized enterprises (SMEs) can also achieve the real benefits of KM. This paper investigates the relationship between the KM process and the organizational performance of SMEs. The objective of this paper is to assess the KM process and its relationship to different components of organizational performance in small and medium enterprise application service providers in Thailand. A survey approach was used with a sample of 81 respondents. The results show that knowledge organization, and retention and knowledge utilization improve individual performance, product performance, and overall organizational performance. Only knowledge organization and retention increases process performance. Knowledge dissemination influences customer satisfaction and reputation and cost reduction. These results demonstrate the benefits of the KM practices on the organizational performance in SMEs.

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