Using Mediation to Resolve Personnel Disputes in a State Bureaucracy

deLeon, Linda

doi:10.1111/j.1571-9979.1994.tb00006.x

Cited by 3 publications

(1 citation statement)

References 16 publications

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“…Results in terms of disposals and satisfaction rates in REDRESS are positive, with evidence too of significant 'upstream' effects in terms of conflict prevention. 1 Findings from other studies of individual organisations, again from the public sector, are also generally positive (deLeon 1994;Hébert 1999;Wood and Leon 2006), as are those from surveys of organisations Seeber 1998, 2001;AAA 2003;while Varma and Stallworth 2001 is an exception). The limited British evidence to date similarly finds encouraging outcomes both in surveys (CIPD 2008;Johnston 2008) and, inter alia, the Acas/CIPD case study series (Latreille 2011).…”

Section: Existing Evidence and Hypothesesmentioning

confidence: 79%

Are you experienced? SME use of and attitudes towards workplace mediation

Latreille

Buscha

Conte

2012

The International Journal of Human Resource Management

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Workplace mediation is high on the British policy agenda. To date, however, despite growing awareness, organisational experience in Britain remains limited and the evidence base accordingly underdeveloped. This paper contributes to the debate by undertaking secondary quantitative analysis of an Acas Omnibus Poll of 500 SMEs. Two substantive issues are explored: the characteristics associated with previous experience of mediation in resolving workplace conflict; and the extent to which prior knowledge and experience of mediation in this context impact on a range of attitudinal variables. In respect of the former we find firm size to be important, while for the latter the data suggest attitudes are typically more positive among experienced firms. This is most notably true in relation to the perceived cost of mediation and (subject to a qualification) to its suitability for smaller firms, both of which are crucial drivers of the uptake of mediation among smaller organisations.

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Section: Existing Evidence and Hypothesesmentioning

confidence: 79%