“…Numerous experiments have been conducted on the automatic classification of the classic emotions, such as anger, happiness, sadness; secondary emotions such as confidence or annoyance; or simply positive from negative emotions, from acoustic, prosodic, and lexical information [39,50,3,9,26,32,33,1]. Motivation for these studies have come primarily from call center and Interactive Voice Response (IVR) applications, for which there is interest in distinguishing angry and frustrated callers from the rest, either to hand them off to a human attendant or to flag such conversations as problematic for off-line study [26,32] [36], romantic interest [45], "hotspots" in meetings (Wrede & Shriberg 2003), and confusion (Kumar et al. 2006).…”