“…Business schools have been criticized for not adequately teaching the communication skills and competencies needed in today's serviceoriented, team-oriented, and decentralized environment (Maupin, 1993;Nellermoe, Weirich, & Reinstein, 1999;Pincus, Rayfield, & Ohl, 1994). Maes et al (1997) noted that the five classical management functions of planning, organizing, commanding, controlling, and coordinating, as developed by Fayol (1949), continue to be the managerial skills emphasized in business textbooks.…”