“…Earlier studies demonstrated the utility of the Six Sigma approach on improving various processes in the healthcare sector, namely, surgery turnaround time (Adams et al , 2004), hospital discharge process (Vijay, 2014), hand hygiene compliance (Eldridge et al , 2006), antibiotic prophylaxis in surgery (Parker et al , 2007), scheduling radiology procedures (Volland, 2005), catheter-related bloodstream infections (Frankel et al , 2005), nosocomial urinary tract infections (Hansen, 2006) and internal processes in a hospital (De la Lama et al , 2013). A few studies have also addressed the application of Six Sigma approach in reducing the patients’ falls rate in hospitals (Goldsack et al , 2015; Christopher et al , 2014). This approach is executed in five phase, namely, defining opportunities (D); measuring performance (M); analyzing opportunities (A); improving existing performance (I); and control the improved performance (C).…”