Using simulation and goal programming to reschedule emergency department doctors’ shifts: case of a Tunisian hospital

Simulation of emergency department operations: A comprehensive review of KPIs and operational improvements

“…Others look at the total waiting time in the different subunits of the ED (e.g. [37,67]). In addition to waiting times, this category also contains time intervals related to value added activities.…”

“…Combinations of patient throughput with utilisation measures (e.g. [115,53,67,103]), as well as proportion KPIs (e.g. [9,90,101]) and time-related measures (e.g.…”

“…KPIs) and the deviation from these goals is minimised [24,96]. This approach is used by Adan et al [3] and Jerbi and Kamoun [67]. Data envelopment analysis is used by Al-Refaie et al [5] to identify the best improvement scenario.…”

“…The adaptation of shift times and assignment of resources to these shifts in order to better reflect patient demand, is a first improvement option in this category. The adjustment of start times, durations, numbers of shifts, shift types and the number of resources per shift are all investigated in the reviewed articles [26,34,43,45,53,66,67,82,101,120,146,148]. A second factor related to staff schedules that may be adjusted is the allocation of staff to the different zones or patient types in the ED [5,32,110,117,133,149].…”

Simulating the impact of an online digital dashboard in emergency departments on patients length of stay

“…Prior research has used simulation for similar studies, including at EDs (Borgman, Mes, Vliegen, & Hans, 2015;Diefenbach & Kozan, 2011;Jerbi & Kamoun, 2009). …”