Using Social Media and Mobile Technologies to Foster Engagement and Self-Organization in Participatory Urban Planning and Neighbourhood Governance

Kleinhans, Reinout; Ham, Maarten van; Evans-Cowley, Jennifer

doi:10.1080/02697459.2015.1051320

Cited by 158 publications

(102 citation statements)

References 37 publications

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“…Kleinhans et al [33] stated that many local governments around the world using social media and other devices with three communication strategies: representation, civil society involvement, network building. However, a number of researches illustrated that government ordinarily focus only on one aspect: representation, which implements 'push strategies' or one-way communication [34].…”

Section: Resultsmentioning

confidence: 99%

Mobile apps as government communication media in urban public services: case study – the usage of Qlue application by Jakarta Provincial Government

Firdaus¹,

Irwansyah²,

Djaja³

2016

WIT Transactions on Ecology and the Environment

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The fast-paced development of internet technology and the infiltration of mobile communication devices have produced the 'always on' society phenomenon. At the same time, the concept of 'smart city' considered to be relevant to overcoming plenty of challenges that 21st century urban areas face. The utilization of technology by means of 'mobile government' ('m-government') is believed to be competent to bridge public needs with public service that government provided. One form of the 'm-government' is the usage of mobile application (mobile app) as a medium of government communication.This research is undertaken with a case study of Qlue mobile app organized by the Provincial Government of DKI Jakarta. The qualitative methods used are interviews and observations to validate this research. The vital discovery of this research is that Qlue comes up as the tool for public-oriented government communication. Qlue has been operated not only for running the communication function of government, which becomes the media for government socialization; but also to become the channel of public needs aspiration delivery. In the context of good governance, the use of mobile apps has been contributing to implement the principles of participation, equality, and accountability.

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Section: Resultsmentioning

confidence: 99%

Mobile apps as government communication media in urban public services: case study – the usage of Qlue application by Jakarta Provincial Government

Firdaus¹,

Irwansyah²,

Djaja³

2016

WIT Transactions on Ecology and the Environment

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“…A broad range of digital media and tools enter the field of civic participation because of their ability to incorporate larger volumes of data and information of different types (visual, textual, sound, etc. ) and to present them in user-friendly formats to raise awareness and engage a broader audience (Gramberger, 2001;Kleinhans et al, 2015). Providing information and participation opportunities for distributed and remote citizens has also entered governmental offices and public bodies, often resulting in the establishment of 'innovation offices' responsible for an increasing number of digital online services and newly developed or redesigned, more easily accessible engagement tools (Conroy & Evans-Cowley, 2005;Gordon & Mihailidis, 2016).…”

Section: Serious Games and Gamified Applications In Participatory Plamentioning

confidence: 99%

“…Instead of attending another community meeting people would rather spend their 'leisure-time' on activities they appreciate and truly enjoy (Lerner, 2014). Other authors emphasise that citizens still engage but the ways of communication have changed drastically, complementing and partly even replacing community meetings and co-located participatory action with digital tools and social media (Ekman & Amnå, 2012;Gordon & Mihailidis, 2016;Hay, 2007;Kleinhans, van Ham, & Evans-Cowley, 2015;Macafee & De Simone, 2012;Marichal, 2013;Skocpol, 1997;Tufekci & Wilson, 2012). In different planning and design-related disciplines, digital tools for online participation, such as e-democracy portals, online consultations, e-voting, crowdsourcing, blogging, social network platforms, mobile apps, community GIS, and online deliberation, have gained increased attention as instruments to involve citizens and actor groups who either are too busy or not interested to participate in co-located meetings (e.g., Ahmed, Mehdi, Moreton, & Elmaghraby, 2015;Belluci et al, 2015;Kelley & Johnston, 2011;Prandi, Roccetti, Salomoni, Nisi, & Jardim Nunes, 2017).…”

Section: Introductionmentioning

confidence: 99%

All Work and No Play? Facilitating Serious Games and Gamified Applications in Participatory Urban Planning and Governance

Ampatzidou

Gugerell

Constantinescu

et al. 2018

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As games and gamified applications gain prominence in the academic debate on participatory practices, it is worth examining whether the application of such tools in the daily planning practice could be beneficial. This study identifies a research-practice gap in the current state of participatory urban planning practices in three European cities. Planners and policymakers acknowledge the benefits of employing such tools to illustrate complex urban issues, evoke social learning, and make participation more accessible. However, a series of impediments relating to planners' inexperience with participatory methods, resource constraints, and sceptical adult audiences, limits the broader application of games and gamified applications within participatory urban planning practices. Games and gamified applications could become more widely employed within participatory planning processes when process facilitators become better educated and better able to judge the situations in which such tools could be implemented as part of the planning process, and if such applications are simple and useful, and if their development process is based on co-creation with the participating publics.

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“…Human behavior changes with time, and the advancement of information and communication technologies (ICT) offers innovative means to help span these boundaries and contribute to collaborative solutions to sustainability problems, while fundamentally transforming interactions and relationships between governments, firms, non-government organizations (NGOs), and civil society [15,16]. Although the emerging field of ICT-enabled boundary spanning is still in its infancy, there is a general agreement that advanced ICT (e.g., interactive apps, virtual platforms and communities, serious games, and civic hackathons) provide novel tools to expanded collaboration across boundaries [17], as well as mechanisms to accelerate transformational change in (a) perception and meaning; (b) underlying norms and values; (c) social networks and patterns of interaction; and (d) power structures [18].…”

Section: Introductionmentioning

confidence: 99%

Socio-Psychological Perspectives on the Potential for Serious Games to Promote Transcendental Values in IWRM Decision-Making

Marini

Medema

Adamowski

et al. 2018

Water

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Modern day challenges of water resource management involve difficult decision-making in the face of increasing complexity and uncertainty. However, even if all decision-makers possessed perfect knowledge, water management decisions ultimately involve competing values, which will only get more prominent with increasing scarcity and competition over resources. Therefore, an important normative goal for water management is long-term cooperation between stakeholders. According to the principles of integrated water resource management (IWRM), this necessitates that managerial decisions support social equity and intergenerational equity (social equity that spans generations). The purpose of this discussion is to formulate preliminary recommendations for the design of serious games (SGs), a potential learning tool that may give rise to shared values and engage stakeholders with conflicting interests to cooperate towards a common goal. Specifically, this discussion explores whether SGs could promote values that transcend self-interest (transcendental values), based on the contributions of social psychology. The discussion is organized in the following way. First, an introduction is provided as to why understanding values from psychological perspectives is both important for water management and a potential avenue for learning in SGs. Second, a review of the description of values and mechanisms of value change from the field of social psychology is presented. This review highlights key psychological constraints to learning or applying values. Based on this review, recommendations are made for SGs designers to consider when developing games for water management, in order to promote transcendental values. Overall, the main conclusions from exploring the potential of value change for IWRM through SGs design are as follows: 1-SGs design needs to consider how all values change systematically; 2-SGs design should incorporate the many value conflicts that are faced in real life water management, 3-SGs could potentially promote learning by having players reflect on the reasoning behind value priorities across water management situations, and 4-value change ought to be tested in an iterative SGs design process using the Schwartz's Value Survey (SVS) (or something akin to it).

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Using Social Media and Mobile Technologies to Foster Engagement and Self-Organization in Participatory Urban Planning and Neighbourhood Governance

Cited by 158 publications

References 37 publications

Mobile apps as government communication media in urban public services: case study – the usage of Qlue application by Jakarta Provincial Government

Mobile apps as government communication media in urban public services: case study – the usage of Qlue application by Jakarta Provincial Government

All Work and No Play? Facilitating Serious Games and Gamified Applications in Participatory Urban Planning and Governance

Socio-Psychological Perspectives on the Potential for Serious Games to Promote Transcendental Values in IWRM Decision-Making

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