Using Software Agents to Enhance the Functionality of Social Knowledge Portal

Żytniewski, Mariusz; Kowal, R.

doi:10.1007/978-3-642-41687-3_4

Cited by 8 publications

(5 citation statements)

References 12 publications

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“…Therefore, one of the research aspects was to develop proposals for taking up modeling methodology of software agents' society in the context of highest level of agents' socialization, which will focus on the aspect of system's semantic knowledge codification methods and business processes organization. In order to develop such methodology a number of multiagent platforms [6] and methodologies [7] available in the literature and methods of agent design solutions [11] were tested. From the modern organizations' point of view, where organizational knowledge is a key aspect of system design, an indication of how multi-agent modeling environment with a strong focus on knowledge of the system becomes necessary, which the methodologies presented here do not show.…”

Section: Methodological Aspects Of the Software Agents' Societiesmentioning

confidence: 99%

“…Further the IT companies, which offer agent-based solutions, have been asked to indicate their main problems of modeling and implementation [4] [5]. As a result, studies on currently used multi-agent platforms [6] and agent systems design methodologies [7] allowed us to propose a modeling methodology of software agents' society [8] [9] [10], it's possible architecture [11] [12] and to assess their impact on organizations [13][14] [15]. As part of the qualitative research, indepth interviews and research experiments were used.…”

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confidence: 99%

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Modeling of software agents' societies in knowledge-based organizations. The results of the study.

Żytniewski

Sołtysik

Sołtysik-Piorunkiewicz

et al. 2015

Annals of Computer Science and Information Systems

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Abstract-Modern organizations, knowledge-based organizations in particular, seek new IT solutions supporting business processes and knowledge management realized by them. One of the solutions, postulated by the authors supporting the actions of such organizations may be computer software in the form of software agents, considered in our study in terms of software agents society. The purpose of this article is to analyze the results of authors' three-year study on the modeling aspect of the software agents society in knowledge-based organizations. The paper presents theoretical issues connected with the use of knowledge management systems in organisations, partial results of interviews with developers of agent solutions in Poland, a proposal of a methodology for designing agent societies, elements of a developed prototype of an agent solution and findings of qualitative research in the area of usability of software agents. I. INTRODUCTIONEVELOPMENT of organization's theory for modern forms of management of the company's action results in that solutions need to adapt their structure and functionality to meet the specific needs of the organization. One example is to look at the management-oriented approach to knowledge, which is seen as an important organization's resource. Such knowledge, perceived in the literature as an overt or covert knowledge, is an essential part of business processes that such organizations implement. Information systems, which will support organizations aware of the knowledge processing content, should support on one hand its codification, so that the knowledge partnership could be stored as a resource system used by the organization and its employees, and on the other hand the methodology to support the modeling of such systems should support its codification changing tacit knowledge into overt. Solutions, which according to the authors have the indicated characteristics, are agent systems. DThe purpose of this article is to analyze the results of the authors' three-year study on the modeling aspect of software agents society in knowledge-based organizations. The study conducted by the authors, initiated in 2012, on the modeling of software agents' society in organizations based on knowledge, were focused on the search for forms of use of software agents in the context of their use in modern organizations and to determine whether these solutions, aided by semantic knowledge representation, contribute to the improvement of business processes. Due to its complexity, first an analysis of the literature in this area was conducted in order to arrange a society of agents in the registration system used in organizations Chapter 1 and 2 will present the introduction to the theory of knowledge-based organization and knowledge management. In Chapter 3 the results of the 2013 qualitative research in the form of in-depth interviews with companies forming agent-based solutions on the Polish market will be given. Later in Chapter 4, the methodology of modeling software agents society will be shown, foc...

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Section: Methodological Aspects Of the Software Agents' Societiesmentioning

confidence: 99%

mentioning

confidence: 99%

Modeling of software agents' societies in knowledge-based organizations. The results of the study.

Żytniewski

Sołtysik

Sołtysik-Piorunkiewicz

et al. 2015

Annals of Computer Science and Information Systems

Self Cite

View full text Add to dashboard Cite

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“…In this approach, multi-agent systems are treated as an element that supports knowledge processing in knowledge management systems and as an element of the architecture of such a system. Such solutions are implemented in an organisation, for instance, to support software management processes [19], support Call Centre systems [21], [2] where information systems are used in the process of data search using SQL language or [28] to support a consulting company. While such solutions support specific elements of the life cycle of the knowledge management system, their problem orientation makes them narrowly specialised in the area of supporting a selected area of an organisation's operation and there is no question of their integration with other business processes and knowledge databases.…”

Section: Heterogeneous Multi-agent Systemmentioning

confidence: 99%

“…Consultant -designates a specific person who has the relevant knowledge about the performance of this task. The process of selecting a person to perform specific tasks has been presented in paper [28]. Table 2.…”

Section: Multiagent System Layer 6 Ontologymentioning

confidence: 99%

Integration of knowledge management systems and business processes using multi-agent systems

Żytniewski

2016

IJCISTUDIES

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Applications of agents in supporting an organisation's operations addressed in academic literature largely refer to issues connected with business processes and management of an organisation knowledge, which are considered separately. In the first case, multi-agent systems are perceived as an element that performs and automates business processes of an organisation and substitutes its IT systems and users. In the second case, agent solutions are perceived as tools designed to automate or support the user in the different stages of the life cycle of the knowledge management system. The research discussed in this paper addresses the aspect of integrating both these approaches and refers to the point where both these classes of systems meet. The aim of this paper is to present the concept of an original solution ensuring integration of knowledge management systems and business process handling, which is supported by agent systems. The first part of the paper presents current research in the area of integration of software agents within business processes and the processes of knowledge processing. The second part presents the architecture of a software solution designed to support the modelling of business processes and improve these processes by ensuring the process participants access to organisational knowledge. The third part shows an example of using this architecture.

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“…The author's earlier research [8], [9], [10], [11] has shown that the theory of software agent societies and its use in knowledge-based organisations requires a separate view of the characteristics of multi-agent systems. Especially in the area of the application of methods for knowledge representation in such systems and possibilities of using autopoietic solutions to support the different stages of the life cycle of the process of knowledge management [8], [12].…”

Section: Introductionmentioning

confidence: 99%

Example of designing a business process oriented autopoietic knowledge management support system.

Żytniewski¹

2017

Annals of Computer Science and Information Systems

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-Building systems designed to support business processes and knowledge management requires the development of methods facilitating the integration of both these approaches. In order to use organisational knowledge during performing business processes, it is necessary to define the business process that will be supported and the scope of knowledge that will be used, as well as developing the architecture of the system that will provide codified knowledge. These issues have been addressed by the theories and application example presented in this paper. The aim of the paper is to show a developed methodology for the process of building business process oriented autopoietic knowledge management support systems.

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Using Software Agents to Enhance the Functionality of Social Knowledge Portal

Cited by 8 publications

References 12 publications

Modeling of software agents' societies in knowledge-based organizations. The results of the study.

Modeling of software agents' societies in knowledge-based organizations. The results of the study.

Integration of knowledge management systems and business processes using multi-agent systems

Example of designing a business process oriented autopoietic knowledge management support system.

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