“…The literature gaps are related to digital personal reputation, online audiences, information processes, language analysis, message contents, communication among users via the platforms, and the role of sharing economy platforms (see, e.g., Refs. [ 9 , 51 , 54 ] [ [68] , [69] , [70] , [71] , [72] , [73] , [74] , [75] , [76] , [77] , [78] , [79] , [80] , [81] , [82] , [83] , [84] , [85] ]). For example, the research by Wang et al [ 85 ] sets out to examine other contexts and platforms and includes patient-level data collection, and it concludes that online communication strategies should be considered since doctors' reputation has a positive effect on the number of reviews posted, while it also impacts the hospital's reputation.…”