Using Technology Solutions to Streamline Healthcare Processes for Nursing: The Case of an Intelligent Operational Planning Support Tool (IOPST) Solution

Wickramasinghe, Nilmini; Kent, Bridie; Moghimi, Fatemeh Hoda; Stien, Malte; Nguyen, Lemai; Redley, Bernice; Taylor, Nyree; Botti, Mari

doi:10.1007/978-1-4614-8036-5_23

Cited by 4 publications

(1 citation statement)

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“… Nurses: Given about 60% of the healthcare professional at the selected case are nurses, measuring their satisfaction is both beneficial, and key to the organizational success [20].  (Doctors) VMOs: this group of healthcare professionals use their own clinical information systems as well as the clinical systems relevant to them at the selected case.…”

Section: Methodsmentioning

confidence: 99%

The Key Determinant Factors of Clinical Information Systems User Satisfaction: Lessons Learnt From an Australian Case Study

Haddad

Wickramasinghe

2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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Driven by the escalating pressures to enhance its outcomes within its limited resources, the healthcare industry is increasingly investing in various clinical information systems. Although user satisfaction is key to realizing the benefits of these large invests, the determinant factors for user satisfaction with clinical information systems are still not well understood. This study addresses this need by qualitatively investigating the relationships between the overall satisfaction with clinical information systems and five key aspects of clinical information systems, namely key functionalities, efficiency of use, intuitiveness of graphical user interfaces (GUI), communication, collaboration, and information exchange, and interoperability and compatibility issues. The findings resulting from both descriptive and thematic analyses show that clinical information systems are still in their infant stage and that their maturity is highly questionable. Simpler clinical information systems are likely to be more satisfying than more complex systems. System design and training provided are also key factors as the study finds.

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Section: Methodsmentioning

confidence: 99%