Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence

Abstract

The objective of the research presented in this paper is to identify the relations and strength of the relationships between the elements of two models – the Balanced Scorecard (BSC) and the European Foundation for Quality Management (EFQM) Excellence model. For that purpose, a framework which indicates the relationships between the mentioned models has been developed. The hypothesis to be tested is whether the EFQM Excellence model may be used as an indicator of BSC implementation success. Hypothesis testing is based on data from a sample of 150 Serbian organisations. The results suggest that there are strong positive correlations between the BSC perspectives and the EFQM Excellence model criteria. Since the regression coefficients for the relationships between the BSC perspectives and the EFQM criteria are significant, with high positive values, the research results indicate a strong justification of the developed framework

The excellence quest: a study of business excellence award-winning organizations in UAE

“…It provide a means of setting targets and allocating resources for short-term planning, communicating strategies, aligning departmental and personal goals to strategies, linking rewards to performance and supplying feedback for organizational learning (Evans et al , 2012 ). Past research results have shown relationships between BSC perspectives and EFQM (Andjelkovic Pesic and Dahlgaard, 2013). The use of work teams is another exemplary practice noted in this study.…”

Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review

“…Evaluation in education is an essential tool for the proper management and organization of institutions, responding to the achievement of institutional goals [28]. As an organized and systematic process, evaluation is an important aspect of policy in many international organizations [29].…”

Management and Production Engineering Review

“…The achievement of business excellence is crucial for companies to remain leaders and achieve high performance. The EFQM BEM has been widely used as a supporting framework towards achievement of objectives and attaining business excellence (Pesic & Dahlgaard, 2013; see also Dahlgaard-Park, 2008, who states that the EFQM model is a useful and alternative management approach). The EFQM model has been used, not only to achieve the goal of relevant recognition, but also to obtain "in first place, internal impact with the implementation of good and best quality management practices and continuous improvement in the whole organization" (Araújo & Sampaio, 2014, p.43; see also Mohammad et al, 2011, who mention that the EFQM model is effective for helping organizations to evaluate and enhance work practices and performance).…”

“…Today, private and public organizations are directed to excellence to achieve high levels of performance (Araújo & Sampaio, 2014;Periañez-Cristobal et al;, Pesic & Dahlgaard, 2013. Due to diversity demands from the changing environment, performance measures must comprise, beyond the financial perspective, non-financial indicators (encompassing customer, quality and innovation perspectives) (Johnson & Kaplan, 1991).…”