During the first phase of the pandemic, airlines experienced much pressure from customers. This paper investigates crisis communication trends and identifies opportunities for post-pandemic communication. The research applied a thematic analysis of official airline webpages and compared findings against industry reports and recent academic publications. As a result, main communication themes and strategies were summarized in the study. Key emerged themes are hygiene practices, social distance, rate flexibility, and social responsibility. More dialogue in terms of airlines' sustainable impact, responsible travel, and safety practices may be expected. Opportunities for more direct communication with airlines, including direct bookings and further digitalization of communication, were identified.