Utilising Failure Mode and Effect Analysis and the Kano Model for Induction Stove Performance Improvement During Indonesia’s Energy Conversion Program

Abstract

In 2022, the Indonesian government, through the Indonesia State Electricity Company (PT. PLN), launched a program to shift from gas to electric induction stoves. This study analyzed induction stove failures, using data from 241 participants via WhatsApp Group (WAG) feedback. This research was combining Failure Mode and Effect Analysis (FMEA) and the KANO model to analyzing those failures and proposing the improvement. The failures that be prioritized for improvement were the monitor screen was off, the electricity was suddenly off, the stove went off when using the boiling function and the installation was inconvenient. Improvements were proposed to the program team, the stove producers and the community. This research finding offers insight for researchers and practitioners, namely enriching FMEA and KANO model integration for electric household appliances. These research findings also provide information on the use of induction stoves by the community for product improvements in subsequent programs.