As a part of nding a solution to reduce the impact on the already overburdened healthcare system, Ministry of health and family welfare,
Government of India and Medical council of India have ofcially released telemedicine practice guidelines in March 2020. Doc on Call audio
Teleconsultation service by Apollo Telehealth (ATH) emerged out as a cornerstone to meet the sudden high demand during Covid-19. Doc on call
provides immediate and round the clock telephone access to Apollo Telehealth’s general physicians and specialist doctors. The aim of the study was
to understand the impact of Doc on Call audio Teleconsultation services in reducing the burden on strained healthcare system of India, during
Covid-19 pandemic. A descriptive analysis of audio teleconsultations done through Doc on call service,related to Covid 19 from March 2020 to
August 2021 was conducted. Doc on Call services expedited healthcare reach to isolated Covid-19 patients, if not, would have visited
overburdened hospital affected by this crisis. Telemedicine through Doc on Call has proven to be a very formidable technological tool to help
patients recover from COVID 19 under expert medical care without getting hospitalised unnecessarily