“…New approaches to corporate performance which support traditional indicators have been preferred for many years. Measuring corporate performance has been studied by many authors from different points of view: the relationship of strategy and strategic orientation with business performance (Morgan, Strong, 2003), the view on strategic measurement performance system through strategic agenda and decision-making as a result of formulating or reformulatign strategy (Bisbe, Malagueῇo, 2012), the effect of strategic measurement performance system on the important attributes of the process of formulating business strategy (Gimbert et al, 2010;Mentel & Brożyna, 2015), the effect of the Balanced Scorecard (BSC) concept and its importance as a strategic tool for measuring and managing business and management performance (Knápková et al, 2014), the effect of strategic performance measurement system of human resources and corporate results (Bento, White, 2014), the relations among customer satisfaction, customer loyalty and financial performance of a commercial bank (Belás, Gabčová, 2016), customer satisfaction in banking business and its importance for financial performance of a commercial bank , tax revenue administration and its process model for Slovakia's economic performance , strategic business performance management on the base of controlling and managerial information support (Zámečník, Rajnoha, 2015). Other study indicates there is a positive significant relationship between management tools and techniques utilization and organizational performance (Afonina, 2015).…”