Utilizing a machine learning ensemble to evaluate the service quality and passenger satisfaction among public transportations

Ong, Ardvin Kester S.; Agcaoili, Taniah Ivan F.; Juan, Duke Elijah R.; Motilla, Prince Miro R.; Salas, Krishy Ane A.; German, Josephine D.

doi:10.1016/j.jpubtr.2023.100076

Cited by 5 publications

(3 citation statements)

References 86 publications

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“…Further, the study of Jin and Rainey [79] found that positive outcomes from government sector employees surfaced when incentivized behaviors were implemented. These studies supported the idea of Ong et al [30] that the greater the support and rewards from the government, the greater the likelihood that consumers will show positive behavior towards their intended actions. In this study, perceived authority support refers to the action and insights provided by the government, which are perceived to be either beneficial or aligned with the sustainable goal and the reasons why electric public transportation is being implemented.…”

Section: Conceptual Frameworksupporting

confidence: 79%

“…In another study from India, Shanmugavel et al [29] found significant acceptance among consumers concerning the intention to use electric vehicles. Even in the Philippines, Ong et al [30] have established the intention for purchasing hybrid cars or electric vehicles. Being a developing country, the promotion, implementation, and constant development of sustainable vehicles have been challenging.…”

Section: Philippinesmentioning

confidence: 99%

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Evaluation of Sustainable Behavior and Acceptance of Electric Public Transportation: A Perspective from the Philippines

Buenavista,

Ong,

Servas

et al. 2024

WEVJ

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Rapid urbanization has exerted pressure for development on public transportation infrastructure. The rise in population has driven consumers to seek efficient, cost-effective, and environmentally sustainable transportation. The objective of this study was to assess the determinants influencing consumers’ behavioral intention and acceptance of utilizing electric public transportation. The integrated UTAUT2 and sustainable theory of planned behavior underwent a higher-order construct using partial least squares structural equation modeling analysis to thoroughly evaluate key factors influencing the intention to accept electric public transportation. The study utilized a 55-item questionnaire distributed to 438 respondents. The findings indicated that the domains of UTAUT2 had the most significant effect, with hedonic motivation as the predominant variable, followed by effort expectancy and performance expectancy. This study indicated hedonic motivation as the primary factor influencing the intention to use electric public transportation, followed by effort expectancy. This study highlights the importance of ensuring user-friendly and convenient experience in the design and delivery of electric public transportation services. Substantial implications, both theoretical and practical, are also posited. Considering the impactful variables, this study deduced that the government, transportation sectors, and electric vehicle developers should place increased emphasis on enhancing customers’ intention to accept and use public transport in a sustainable manner.

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Section: Conceptual Frameworksupporting

confidence: 79%

Section: Philippinesmentioning

confidence: 99%

Evaluation of Sustainable Behavior and Acceptance of Electric Public Transportation: A Perspective from the Philippines

Buenavista,

Ong,

Servas

et al. 2024

WEVJ

Self Cite

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“…Besides that, establishing rules and regulations for public transportation is crucial to ensure safety and order. Moreover, a comprehensive assessment and improvement of all transportationrelated facilities, including stops, terminals, warehouses, and other necessary infrastructure, should be undertaken (Ong et al, 2023).…”

Section: Discussionmentioning

confidence: 99%

Unveiling transportation disparities: investigating accessibility gaps in metropolitan cities using GIS—a case study of Alexandria, Egypt

ElDeeb,

Abd EL-Baky,

Masoumi

2024

Front. Sustain. Cities

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IntroductionPublic transportation is essential to reduce pollution and traffic congestion in urban areas. However, in densely populated regions like Alexandria, characterized by high population density and limited road infrastructure, accessibility to diverse transportation options is crucial.MethodsThis study investigates the accessibility of public transportation modes, including railways and buses, and their interaction with informal transit. Questioning if public transportation alone will be sufficient for pedestrians or if the presence of informal transit is crucial, and whether all residents of Alexandria have their rightful accessibility for different transport modes, the goal was to establish an efficient and interconnected transportation network. A survey was conducted in cooperation with Transport for Cairo to investigate all transport routes throughout Alexandria, further using ArcGIS Pro to identify gaps in public transportation coverage.ResultsFindings revealed that public transportation alone is insufficient due to limited bus and railway coverage because of their fixed linear routes. Informal transit, like microbuses, plays a vital role in filling these gaps.DiscussionThe study emphasizes the need for a comprehensive and sustainable transportation network that considers both formal and informal transit. These insights can guide policymakers and urban planners in improving public transportation in Alexandria and similar cities worldwide.

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The perceived usability of vehicle sharing mobile application: An integration of UTAUT, pro-environmental behavior, and system usability scale

Liao,

Prasetyo,

Benito

et al. 2024

Case Studies on Transport Policy

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Utilizing a machine learning ensemble to evaluate the service quality and passenger satisfaction among public transportations

Cited by 5 publications

References 86 publications

Evaluation of Sustainable Behavior and Acceptance of Electric Public Transportation: A Perspective from the Philippines

Evaluation of Sustainable Behavior and Acceptance of Electric Public Transportation: A Perspective from the Philippines

Unveiling transportation disparities: investigating accessibility gaps in metropolitan cities using GIS—a case study of Alexandria, Egypt

The perceived usability of vehicle sharing mobile application: An integration of UTAUT, pro-environmental behavior, and system usability scale

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