Abstract:Online medical consultation has become increasingly popular, while little is known about what features of such service can impact users’ emotions and behaviours. This study looked into the language features of online text-based medical consultation. Specifically, the aim of this paper was to examine the effects of vague language (i.e., non-specific, imprecise language) on health-related uncertainty, and its affective and behavioural consequences, while considering individual differences in regulatory focus. A … Show more
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