Validating the EUCS Model to Measure the Level of Satisfaction of Internet Users in Local Banks in Italy

Pauluzzo, Rubens; Geretto, Enrico

doi:10.4018/joeuc.2018010104

Cited by 10 publications

(6 citation statements)

References 52 publications

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“…That is because EUCS refers to an affective attitude towards a particular software or application from someone who interacts with the application directly. And this study also states that this model has been successful in measuring user satisfaction, so this study suggests that this model can be used again [19].…”

Section: Discussionmentioning

confidence: 67%

Analysis of MyPertamina Application User Satisfaction Using End User Computing Satisfaction Method

2023

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The MyPertamina application is an application that functions as a cashless payment system, where this application can make it easier for users to make BBM payments. This study aims to determine the level of user satisfaction and the factors that influence their satisfaction with the MyPertamina application using the End User Computing Satisfaction (EUCS) approach. Since 2017 this application has been running, until now it is known that the number of existing MyPertamina users is still relatively low and far from the maximum potential of the vehicle population in Indonesia. Where MyPertamina users currently are approximately 5 million users, while the number of vehicles in Indonesia itself is currently 144 million units of vehicles. This causes the target user has not been achieved in accordance with what is expected by PT. Pertamina. It can be concluded that of the 5 hypotheses tested, 1 of them was rejected. So the factors that canaffect MyPertamina user satisfaction in terms of Content, Accuracy, Ease of Use, and Timeliness. Meanwhile, the format variable has no effect on MyPertamina user satisfaction.

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Section: Discussionmentioning

confidence: 67%

Analysis of MyPertamina Application User Satisfaction Using End User Computing Satisfaction Method

2023

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“…With advancements in technology, mobile terminals offer excellent mobility and provide specific services. This can free consumers from travel to designated locations to handle business, and eliminates geographical restrictions of business locations (Pauluzzo & Geretto, 2018). The interaction between a mobile communication terminal and the Internet platform has replaced traditional manual operations, so mobile payments are no longer limited by the business hours of the relevant financial enterprises and businesses, and 24-hour uninterrupted financial service is realized.…”

Section: Mobile Paymentmentioning

confidence: 99%

Mobile Payment and Mobile Application (App) Behavior for Online Recommendations

Liao¹,

Ho²

2021

Journal of Organizational and End User Computing

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A mobile application (App) is an application designed to run on a smartphone, tablet, or other mobile device. With the continuous change of mobile payment applications in smart phones and the support of the banking system, the global mobile payment population is increasing. This study examines the behaviors of Taiwan mobile payment and apps users, a total of 1,176 valid questionnaire data is divided into six sections with 29 items for a database design. This study develops a data mining approach, including clustering analysis and association rules, based on a relational database. Thus, this study shows that mobile payment not only can provide payment service but is also a critical mobile application platform for online business. Finally, we show that as users of mobile payment and apps gain additional demand and consumption ability, online operators can gradually put together mobile payment business models to enable future electronic commerce online recommendations.

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“…Based on the correctness of the data produced by the system as it accepts input and converts it into information, the accuracy variable can quantify user satisfaction. The Format variable gauges user satisfaction based on the system interface's aesthetics and look, the format of the reports it generates, or the information it produces [10]. The ease of use variable gauges how satisfied users are with the system's usability [9].…”

Section: Introductionmentioning

confidence: 99%

The Application of End User Computing Satisfaction (EUCS) to Analyze the Satisfaction of MyPertamina User

Pratomo¹,

Harahap

Oswari

et al. 2023

jsisfotek

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This study measures how satisfied users are with the application system in order to ascertain both the degree of users' satisfaction and the variables affecting users' contentment. Content, accuracy, format, usability, and timeliness are the five characteristics that make up the End User Computing Satisfaction (EUCS) research model, which is used in this study's quantitative methodology. A purposive selection method was employed to choose the sample for this study, which included 200 respondents. SmartPLS 3.0 software is utilized for the data analysis procedure. One of the five investigated hypotheses was ruled out. Thus, content, correctness, usability, and timeliness are the aspects that can influence application user satisfaction. While the format variable has no impact on program user pleasure. So that the findings of this study can be recommended to companies as authorities to pay more attention to the aspects that affect application user happiness as described.

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Validating the EUCS Model to Measure the Level of Satisfaction of Internet Users in Local Banks in Italy

Cited by 10 publications

References 52 publications

Analysis of MyPertamina Application User Satisfaction Using End User Computing Satisfaction Method

Analysis of MyPertamina Application User Satisfaction Using End User Computing Satisfaction Method

Mobile Payment and Mobile Application (App) Behavior for Online Recommendations

The Application of End User Computing Satisfaction (EUCS) to Analyze the Satisfaction of MyPertamina User

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