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PLEASE SCROLL DOWN FOR TEXT.This is a peer-reviewed, post-print (final draft post-refereeing) version of the following published document: We recommend you cite the published (post-print) version.
BiggsThe URL for the published version is http://dx.doi.org/10.1108/LODJ-08-2012-0098
DisclaimerThe University of Gloucestershire has obtained warranties from all depositors as to their title in the material deposited and as to their right to deposit such material.The University of Gloucestershire makes no representation or warranties of commercial utility, title, or fitness for a particular purpose or any other warranty, express or implied in respect of any material deposited.The University of Gloucestershire makes no representation that the use of the materials will not infringe any patent, copyright, trademark or other property or proprietary rights.The University of Gloucestershire accepts no liability for any infringement of intellectual property rights in any material deposited but will remove such material from public view pending investigation in the event of an allegation of any such infringement.PLEASE SCROLL DOWN FOR TEXT. Design/methodology/approach A 20-item inventory was tested using data collected in a local authority (N=157) and led to the retention of nine items which were embodied in a scale for further evaluation. A second study using data using obtained in an Emergency Call Management Service (N=85) was used to further evaluate the factor structure of the scale and assess its predictive validity. A third study (N=70) provided further information on the measure.
FindingsThe new nine item measure is a viable instrument with adequate reliability for assessing three levels of worker relations. In line with predictions, the three sub-scales (co-worker, supervisor and organisation) were positively correlated with job satisfaction and social relations.
Practical implicationsThe new scale provides a freely available and parsimonious alternative to existing measures of worker relations.
Originality/valueThe paper considers the component aspects of worker relations before defining, theorising and developing a general purpose short instrument capable of quantitatively measuring worker relatio...