Validation of a digital intelligence quotient questionnaire for employee of small and medium-sized Thai enterprises using exploratory and confirmatory factor analysis

Abstract

Purpose The purpose of this paper is to develop a digital intelligence quotient (DIQ) scale questionnaire that encompasses the digital identity, digital use, digital safety, digital security, digital emotional intelligence, digital communication, digital literacy and digital rights. Design/methodology/approach DIQ research was conducted in two phases to develop an assessment scale. First, 33 questions were developed based on previous DIQ concepts and theories. These questions were then validated using exploratory factor analysis into eight dimensions as digital identity, digital use, digital safety, digital security, digital emotional intelligence, digital communication, digital literacy and digital rights. A survey was conducted comprising 409 admins and clerks in SMEs. Second, confirmatory factor analysis and convergent validity were tested along the eight digital dimensions. Findings This study extended the DIQ concept to provide theoretical contribution for DIQ with intelligence study. Eight dimensions were developed to measure DIQ, including aspects of digital identity, digital use, digital safety, digital security, digital emotional intelligence, digital communication, digital literacy and digital rights. Research limitations/implications The DIQ questionnaire was a single-source, self-assessed data collection, as the sample included only employees of SMEs in Thailand. Results showed a good fit but require further refinement and validation using a larger sample size and various supplementary sampling contexts. Practical implications The eight DIQ dimensions and questionnaire results will assist organisations and supervisors to focus on employees’ DIQ using both work and lifestyle parameters. This knowledge will help supervisors to encourage employees to increase their DIQ for more effective usage of digital literacy. Researchers and academics will be able to apply this instrument in future studies. Originality/value The DIQ questionnaire is a new instrument which comprehensively explores relevant dimensions to increase employee understanding of digital identity, digital use, digital safety, digital security, digital emotional intelligence, digital communication, digital literacy and digital rights.

More than just emotional intelligence online: introducing “digital emotional intelligence”

“…We believe that such a conceptualization provides a unifying view of EI. Although the term “digital emotional intelligence” already appears in the literature, the definitions used rather tend to rely on the sole ability model (Na-Nan et al, 2019 ). In this paper, we adopt a more global and unified view of dEI.…”

Unfolding sustainable auditing ecosystem formation path through digitalization transformation: How digital intelligence of accountant fosters the digitalization capabilities

“…Put simply, digital intelligence focused on when persons obtained the competence to employ knowledge in such an approach that enabled them to interact in an efficient and effective manner with their surroundings [ 40 ]. Besides, digital competencies could be comprehended as technical, cognitive and socio-emotional ability which allowed a person to cope with challenges and tailored to the digital epoch [ 41 ]. Hinged on the recommendations of [ 42 ], the digital intelligence of accountant in the current research mentioned on the accountant who was capable of interacting within a digital environment in a meaningful manner, handling with great amount of information, discussing with an online audience to share ideas and perspectives and managing the individual life in online environment to reach work-life balance as well.…”

Holistic Work Engagement pada Tenaga Kesehatan di Kota Jakarta Barat: Pengaruh Digital Quotient, Authentic Leadership, dan Perceived Organizational Support selama Covid-19

“…Dari penelitian terdahulu telah membuktikan bahwa digital intelligence quotient memberi kontribusi teoritis untuk meningkatkan employee understanding (Na-Nan et al, 2019). Dari studi empiris lainnya juga dapat dibuktikan bahwa terdapat hubungan positif antara variabel authentic leadership dengan work engagement menurut (Plessis dan Boshoff, 2018) serta terdapat pengaruh antara perceived organizational support terhadap work engagement (Stefanidis & Strogilos, 2021).…”

“…Menurut Na-Nan et al (2019) mengatakan bahwa digital quotient terdapat delapan dimensi, yaitu digital identity, digital safety, digital use, digital communication, digital security, digital rights, digital emotional intelligence dan digital literacy. Digital quotient diartikan sebagai satu set komprehensif teknis, sosio-emosional, kognitif dan kompetensi metakognitif yang didasari pada nilai moral universal mendasar dan yang mana memungkinkan individu untuk dapat selalu menghadapi tantangan dan memanfaatkan suatu peluang yang ada (Samsudin et al, 2020).…”

“…Dari penelitian terdahulu telah membuktikan bahwa digital intelligence quotient memberi kontribusi teoritis untuk meningkatkan employee understanding (Na-Nan et al, 2019). Hal tersebut didukung juga oleh penelitian Fitaloka et al (2020) dengan hasil terdapat pengaruh positif antara digital quotient dengan work engagement.…”