Validation of a patient satisfaction questionnaire for services provided in Spanish community pharmacies

Abstract

Our results suggest that the PSQ is a two dimensional instrument with psychometric properties able to assess patient satisfaction in community pharmacies. However, its validity and reliability need to be further confirmed in different PC settings and its sensitivity to measure changes in satisfaction over time also needs to be established.

Patient satisfaction of pharmaceutical care of primary care centers at Ministry of Health in Saudi Arabia

“…[26,27] The primary care center pharmacy normally dispenses very simple medications; it does not take much time to prepare or dispense like hospitals, some hospital pharmacies do not have a waiting area, this may lead patient un-satisfy with pharmacy services. In Medication Availability domain our results within range results of community pharmacies international studies [2][3][4][5][6][7][8][9][10][11] and better than results of hospital pharmacies studies by Surur AS et al [19] and rage results of community pharmacies national and Gulf region studies. [26,27] The number of medications at hospital pharmacies is huge list reach to sometimes more than 800 items, it does not look like primary care medication not exceeding more 120 items, maybe it is easier to follow up the medication availabilities than hospitals.…”

“…In Pharmacy location domain results within range results of community pharmacies international studies [2][3][4][5][6][7][8][9][10][11] and better than results of hospital pharmacies study conducted by Surur AS et al [19] and range results of community pharmacies national and Gulf region studies. [26,27] Most hospitals the pharmacy located at basement while at primary care center located near the clinics and some community pharmacies at our region found in not good position.…”

“…[20][21][22][23][24][25] It was near to results range of community pharmacies in other countries [2][3][4][5][6][7][8][9][10][11] and community pharmacies with special program international studies. [13][14][15][16] It was better than range results hospital pharmacies international studies by Surur AS et al, [19] and community and hospital pharmacies national and Gulf region studies.…”

“…[2][3][4][5][6][7][8][9][10][11] The results from hospital pharmacies studies by Surur AS et al [19] Also, results from hospital pharmacies with special program international studies. [20][21][22][23][24][25] It was better than results range of community pharmacies with special program international studies.…”

“…The plan contains assessment and follow-up indicators, one of the major indicators elements was a patient satisfaction of pharmaceutical care. [1] Most of the previous literature around the world studied general patient satisfaction at community pharmacies, [2][3][4][5][6][7][8][9][10][11][12] some literature discussed patient satisfaction measurement with an emphasis of special clinical pharmacy program at community pharmacies. [13][14][15][16] Other studies addressed patient satisfaction at hospital pharmacies, [17][18][19] and some literature emphasized on specialized clinical pharmacy program at the hospital.…”