Validation of a questionnaire measuring patient satisfaction with general practitioner services

Grogan, Sarah; Conner, Mark; Norman, Paul; Willits, D; Porter, Ian

doi:10.1136/qhc.9.4.210

Cited by 166 publications

(163 citation statements)

References 12 publications

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“…The questionnaire was further validated by estimating Cronbach's Alpha co-efficient for internal consistency, which was found to be 0.96, thus indicating high reliability of the study instrument. 5 The questionnaire was divided into two parts; Part-I contained details of socioedemographic profile of patients and Part-II was further subdivided into various constructs related to patient care provided in the OPD and support services. Each of the study constructs was further elucidated by a set of specific questions based on various attributes related to satisfaction or dissatisfaction of patients.…”

Section: Methodsmentioning

confidence: 99%

Patient satisfaction with services of the outpatient department

Mohd¹,

Chakravarty

2014

Medical Journal Armed Forces India

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a b s t r a c tBackground: Patients' satisfaction is a useful measure to provide an indicator of quality in healthcare and thus needs to be measured frequently. The aim of the study was to analyse and compare the level of satisfaction of patients attending the Outpatient Department of a Hospital.Methods: Study was conducted by using a pre-structured questionnaire with 120 samples.Samples were further stratified into sub-populations of Officers, Junior Commissioned Officers (JCOs) and Other Ranks (ORs) including dependents as study population.Results: JCOs predominantly expressed lower satisfaction judgement with several attributes. Overall satisfaction judgement with Outpatient Department services were rated lower by JCOs (2.56) when compared with Officers and ORs (3.10), the difference being statistically significant.

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Section: Methodsmentioning

confidence: 99%

Patient satisfaction with services of the outpatient department

Mohd¹,

Chakravarty

2014

Medical Journal Armed Forces India

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“…However, it seemed appropriate, in particular with multivariate analyses, to define the measurements of satisfaction (cf. Hall and Dornan 1988;Grogan et al 2000) as a target variables.…”

Section: Methodsmentioning

confidence: 99%

Health care in and outside a DMP for type 2 diabetes mellitus in Germany-results of an insurance customer survey focussing on differences in general education status

et al. 2008

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Aim The Disease Management Programmes (DMPs) introduced in Germany since 2003 are intended to improve health care for the chronically ill. Whether they do this is currently being investigated in various evaluation settings. In order to assess possible changes in the process quality from the point of view of patients, the BARMER health insurance company conducted a national postal survey in Germany in 2007 of its customers with diabetes mellitus type 2 in order to compare programme participants and non-participants. This evaluation is a sub-analysis intended to clarify whether the utilisation, acceptability and perceived benefits of the programme differ as a result of educational status. Subjects and Methods A nationally representative random sample was drawn from BARMER insurance customers with type 2 diabetes, aged 45-79 years. Questionnaires were evaluated from 38.5% of the sample (DMP-participant respondents: n=2,158; non-participant respondents: n= 2,182). Results A lower educational status was related among other things with increased morbidity, a poorer level of information and also a less well-developed "preventive attitude" to the disease. The finding that 49% of participants had a higher school qualification compared with 45% of nonparticipants, although significant, is less pronounced than the differences found between DMP participants and nonparticipants for other values analysed. A social influence could be found concerning the differences in treatment provided within the programme. A multivariate analysis shows that both the participation in the programme and higher levels of education have independent positive effects on the satisfaction with health status, with the effect of programme participation being stronger. Conclusions It can be assumed that the clear differences established between the groups of DMP participants and non-participants can in no way be explained solely by the comparatively small difference related to school education. Patients obviously appreciate the fact that the health personnel and the insurance company are paying increased interest to their disease, and this is true to an increased degree for participants with only basic schooling. Although overall this group is significantly under-represented among the participants, they reported to an increased degree that they were profiting from the programme.

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“…Surveys of patient satisfaction have been used to achieve three major objectives in the healthcare delivery sector. Firstly, patient satisfaction is interpreted as an indicator of healthcare quality (Aharony and Strasser, 1993;Grogan et al, 2000;Salisbury et al, 2005). Secondly, knowledge of patient satisfaction helps healthcare professionals and organizations to understand the patients' point of view and to use this information to improve accountability and enhance their services (Brown and Bell, 2005).…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction in Primary Health Care Centers in Hail City, Saudi Arabia

Alshammari¹

2014

American Journal of Applied Sciences

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The objectives of this study were to explore the factors contributing to patient Satisfaction in Primary Healthcare Centers (PHCCs) in Hail city, Saudi Arabia. A cross-sectional quantitative survey was conducted using an instrument with valid and reliable properties. Six dimensions of patient satisfaction were identified by factor analysis, with adequate to high levels of internal consistency reliability (Cronbach's alpha = 0.645 to 0.857). The questionnaire was completed by 453 patients attending six PHCCs in June 2013 with an 83.8% response rate. The overall level of patient satisfaction on a scale from 1 to 5 was indicated by a mean score of 3.60 (95% CI = 3.53, 3.67) comparable with a previous survey of patient satisfaction in Hail city, conducted in 1999. The respondents reported their highest level of satisfaction for the quality of the services provided by the doctors and staff. The lowest level of satisfaction was for access to medical care and the availability of doctors. Different sectors of the population city were not equally satisfied with all aspects of the healthcare services they received. Older patients, especially those in the middle income category, were more satisfied with relationships with doctors and staff. The ease of seeing doctors was perceived to be the highest by the older patients, especially those in the lowest income category. Female patients with limited education perceived they received the highest levels of treatment, diagnosis and outcomes. Patients in the lower income categories perceived they had better access to medical care than patients in the highest income category. These relationships may help healthcare providers to meet the different needs of patients based on their gender, age and socio-economic status.

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Validation of a questionnaire measuring patient satisfaction with general practitioner services

Cited by 166 publications

References 12 publications

Patient satisfaction with services of the outpatient department

Patient satisfaction with services of the outpatient department

Health care in and outside a DMP for type 2 diabetes mellitus in Germany-results of an insurance customer survey focussing on differences in general education status

Patient Satisfaction in Primary Health Care Centers in Hail City, Saudi Arabia

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