Value-added in Public Service Innovation: The Practice at Integrated Service Units in Pontianak Municipality and Tanah Bumbu District

Wahyudi, Andi

doi:10.21787/jbp.08.2016.49-58

Cited by 12 publications

(13 citation statements)

References 2 publications

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“…Handling global health problems such as the Covid-19 pandemic requires innovation or novelty at the level of policy implementation because the state's task is to serve the community (Andhika, 2017). This will provide a sense of security and comfort for the community during a pandemic because implementing policies puts the community in the main position in services (Wahyudi, 2016). On the other hand, existing regulations do not necessarily support innovation, so discretion is needed to implement policies (Wahyudi, 2017).…”

Section: Reflection On the Implementation Of The Covid-19 Pandemic Handling Policymentioning

confidence: 99%

Policy Communication and the Solidity of the Jokowi's Second Term Coalition in Handling Covid-19

Sirait

2021

J. Bina Praja

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The impact of the Covid-19 pandemic, which has had a major impact on people's lives, has prompted the president and his cabinet members to respond with various policy stimuli. This study wants to see the solidity of the president's assistants in responding to President Jokowi's general policies in dealing with the Covid-19 pandemic and analyze the causes of the ineffectiveness of policies taken with an applied communication approach the policy field. By using the literature study method, this research finds that the implementation of policies made by the president's assistants is not in line with the wishes of the president as the Head of Government. This is probably due to the political power dynamics contained in the Jokowi's second term coalition members. In addition, the interests of coalition members may impact the process and decision-making of a policy. The results of this study recommend that the government strengthen the role of the structure in charge of managing and ensuring that the policies taken by the president's assistants in handling Covid-19 are in line with the president's wishes. Furthermore, it is necessary to communicate the policy to all stakeholders involved in the policy process so that the policies taken in handling Covid-19 do not represent the political interests of coalition members. In addition, to maintain the solidity of the coalition cabinet in handling Covid-19, the positions of cabinet members involved in the policy implementation process must submit to the power of the President as Head of Government.

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Section: Reflection On the Implementation Of The Covid-19 Pandemic Handling Policymentioning

confidence: 99%

Policy Communication and the Solidity of the Jokowi's Second Term Coalition in Handling Covid-19

Sirait

2021

J. Bina Praja

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“…Although the actual number of complaints is not too much, the handling is slow and does not match the users' expectations, and it will form an image of a service that is less responsive. One roof system officer also needs to increase service time speed by evaluating each service process at each table and service officer (Ferza et al, 2019;Wahyudi, 2016). Nevertheless, the improvement of the complaint service began to be carried out by the one roof system.…”

Section: 28samsat Office Of Ciputatmentioning

confidence: 99%

The Quality of Public Services on One Roof System (SAMSAT) of Banten Province

Anggraini

Rahayuningsih

2021

J. Bina Praja

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One Roof System, as one of the administrative services in Banten Province, was created to accommodate the community's needs for good public services. The one roof system office is required to always improve its performance to achieve excellent service while at the same time providing satisfaction to the community. Based on this, the measurement of community satisfaction is something that the one roof system Office needs to do. This study aims to determine the quality of public services in 8 one roof system offices in Banten Province as measured by the Community Satisfaction Index (IKM) and analyze the quality of One Roof System services in Banten Province. This study used mixed-method research. Data were obtained through questionnaires, observation, and documentation. The sample was 240 people, which is determined by the quota sampling technique. The results showed that quantitatively, the quality of public services at 8 one roof system offices in Banten Province based on the Community Satisfaction Index reached 75.66, which qualitatively was categorized as good. Although it has been categorized as good, several elements need serious attention from the ten elements assessed, namely service time, service fees, officer behavior, complaint handling, and supporting elements. Improvements in service improvement are carried out by paying online taxes through the Samsat Banten Hebat (SAMBAT) application, but it was still not optimal, constrained by the quality of human resources and the creation of digital culture.

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“…I innovation can also be interpreted as an update in the process of providing public services, both in terms of processes and services/products, and can be positive or useful for service providers such as ease in carrying out work, and can be useful for service recipients such as ease of obtaining public services. (Wahyudi, 2016). Next (Sahyana, 2017) argues that a program that is considered good often has renewal/innovative value, namely, there is an experimental approach and applications of new thinking.…”

Section: Introductionmentioning

confidence: 99%

Evaluaton Evaluation of Subdistrict Tasks in Implementation the Authority for Small-Scale Development in Kutai Kartanegara Regency

Subandi

Raden

Suprapto

2022

JTP

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The implementation of sub-district tasks in managing small-scale development, which is the delegation of authority from the Regent of Kutai Kartanegara, has not been running optimally. This study aims to evaluate the authority of the sub-district in implementing small-scale development. The research method is descriptive qualitative by collecting data through semi-structured interviews conducted in 3 sub-districts and using a questionnaire for all locations in 15 sub-districts which are the source of the data. with the determination of informants by purposive sampling. From the results of the study, it has been concluded that the sub-district's authority in managing small-scale development cannot be fully implemented, this is due to the lack of clarity in the provisions regarding the criteria and specifications for an activity in the delegation of authority regulations, the weak coordination link between the sub-districts and the relevant local government agencies in the framework of the integrated planning system, lack of capacity sub-district officials in carrying out their duties, there is no measurable sub-district performance indicators and targets, it is recommended to the Kutai Kartanegara Regency Government to review to make improvements and development of policies regarding the delegation of the Regent's authority to the Camat, especially related to small-scale management policies and adjusting to the prevailing laws and regulations governing regional and sub-district governments.

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Value-added in Public Service Innovation: The Practice at Integrated Service Units in Pontianak Municipality and Tanah Bumbu District

Cited by 12 publications

References 2 publications

Policy Communication and the Solidity of the Jokowi's Second Term Coalition in Handling Covid-19

Policy Communication and the Solidity of the Jokowi's Second Term Coalition in Handling Covid-19

The Quality of Public Services on One Roof System (SAMSAT) of Banten Province

Evaluaton Evaluation of Subdistrict Tasks in Implementation the Authority for Small-Scale Development in Kutai Kartanegara Regency

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