Value chain analysis of information services for visually impaired people: a case study of contemporary technological solutions

Cheung, Tak Yee; Ye, Zengyu; Chiu, Dickson K.W.

doi:10.1108/lht-08-2020-0185

Cited by 33 publications

(13 citation statements)

References 38 publications

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“…As shown in Figure 1, the number of disability studies increased yearly since 2011, except for the sudden drop in 2016. In addition to the general type (non-specific), visual impairment is the focus of research objects, echoing previous research (Cheung, Ye, & Chiu, 2021;Davies, 2007). And the number of other types, such as learning disability (LD), hearing impairment (HI), Autism, and cognitive impairment (CI) also grew, suggesting an extending discussion of more types of disabilities.…”

Section: Preliminary Findings Publications and Types Of Disabilitymentioning

confidence: 85%

How We Study Disabled People in LIS Research Area: A Systematic Content Analysis

Cheng,

Lin

2023

Proceedings of the Association for Information Science and Tech

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This study aims to investigate the topics regarding disabled people in library and information science research areas through systematic content analysis, with the intention to profile the critical issue of accessibility and its development in LIS research and practices. 330 research papers in LISA published during 2011–2021 were collected and analyzed to understand the distribution of the research topics, subjects, methodologies, and findings about disabled people. The results showed an extended period of user‐oriented research concerns yet very little exploration of service framework issues of policies, legislation, and technical services, in actual practices. Based on the results, specific and necessary research topics and issues were identified for future studies.

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Section: Preliminary Findings Publications and Types Of Disabilitymentioning

confidence: 85%

How We Study Disabled People in LIS Research Area: A Systematic Content Analysis

Cheng,

Lin

2023

Proceedings of the Association for Information Science and Tech

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“…No matter how big the differences are, iSchool members are eager to “harness the power of information and technology, and maximizing the potential of humans.” Members from different countries could share their experiences and philosophies about archival education, such as how to design a curriculum covering essential skills of archival studies to well prepare students for the profession, how to integrate courses incorporating new technologies to improve the effectiveness and efficiency of archives and records management, what kinds of practicum and internship are suitable for today's job market, and how archival education can respond and contribute to the development of LAM in the virtual world. For example, technologies required by special libraries (Cheung et al. , 2021) and accessibility issues to physical and web services (García-Santiago and Olvera-Lobo, 2021) have become universal interests of LAM professions.…”

Section: Discussion and Recommendationsmentioning

confidence: 99%

“…Today, as local, national and international cultural heritage collections in LAMs are rapidly being digitized, LAMs increasingly engage people through social networks and mobile devices (Given and McTavish, 2010), and thus the opportunity for the convergence of LAM function. Notably, archiving library events has become a significant source of enriching distinctive collections, especially for those with special needs like the visually impaired (Cheung et al, 2021). Knowledge and data curation has also emerged in the work agenda of librarians and LIS researchers (Kanke, 2021).…”

Section: Introductionmentioning

confidence: 99%

A worldwide quantitative review of the iSchools' archival education

Chiu

2021

LHT

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PurposeArchival studies have long been a critical part of information education around the world. This paper attempts to provide a worldwide overview of archival education among main information schools worldwide and find out their similarity and differences to suggest measures for the development of archival education.Design/methodology/approachQuantitative research is conducted including ten elements of the iSchools' archival education which are (1) geographical distribution, (2) names of degrees, (3) names of concentration/specialization, (4) names of academic units offering the programs, (5) levels of academic units offering the programs, (6) study mode, (7) credit requirement for program completion, (8) percentage of required credits, (9) capstone requirements and (10) other accreditations. Programs among different regions are compared.FindingsThe study found that 43 out of 96 iSchool members from 13 countries/regions offer a total of 45 master's level archival education, and most of them are from North America. Both similarities and differences among the schools are identified and discussed.Practical implicationsThis study’s findings suggest that iSchools may explore the possibility of organizing more conferences and forums to exchange ideas on archival studies and education issues. The iSchool community could contribute to this traditional field by attracting more members worldwide and cooperating with other accreditation organizations of archival education.Originality/valueMost research on archival education focuses on just regional or country-based issues, and scant research explores a global view.

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Section: Wayfinding From the Users Perspective: The Connection Betwee...mentioning

confidence: 99%

“…The authors report the optimisation measures for the university library wayfinding signage system based on their findings. Besides signage, readers may also note that Internet of Things (IoT) technologies (Khan et al, 2021) are also useful for wayfinding, especially for people with impaired vision (Cheung et al, 2021).In a modern library, most services are provided through electronic systems. Therefore, understanding library users' need for these e-services is essential for academic librarians.…”

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confidence: 99%

Editorial

Chiu

2022

LHT

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Wayfinding from the users perspective: the connection between user experience and library wayfinding This special section presents four papers related to research in user experience and wayfinding. It covers topics related to using new technology in conducting wayfinding research, analysing survey data to understand the e-service need of library users and knowledge management need for the management and investigating how users navigate bibliographic families.More research studies have used new technologies, such as eye-movement-tracking devices, to study user behaviour in recent years. Su et al. (2022) report a study using such a device to explore how library patrons interact with the university library signage system design. Their study used an eye-movement-tracking device to capture patrons' eye movement during their wayfinding process in the library interior. They discovered that the route strategy users most attended the informational signage, and the orientation strategy users rarely focussed on the directional signage. Also, participants with high anxiety tended to ignore the visually auxiliary function of the landmarks but paid attention to the directional signage, whereas participants with low anxiety would capture the landmarks that the route strategy users could not easily find. Further, participants who were less familiar with the environment were more sensitive to the landmarks. The authors report the optimisation measures for the university library wayfinding signage system based on their findings. Besides signage, readers may also note that Internet of Things (IoT) technologies (Khan et al., 2021) are also useful for wayfinding, especially for people with impaired vision (Cheung et al., 2021).In a modern library, most services are provided through electronic systems. Therefore, understanding library users' need for these e-services is essential for academic librarians. In their paper, Umukoro and Tiamiyu (2022) presented a replicated study that shows that service quality, user satisfaction, e-service environment and user factors are predictors of the use of eservices. This finding can help system administrators, designers, library administrators and managers design, implement and use information systems in the library. Readers may also be interested in reading Naeini et al. (2019) about the adoption of mobile services in the libraries of the world's top universities. As for service evaluation, readers may refer to the work of Wang et al. (2019) and Kerr and Pennington (2018). Such evaluations can effectively hint at measures for designing innovative services (W ojcik, 2019).Another major usage of the electronic system in libraries is knowledge management. In their study, Rafi et al. (2022) tested the four components of performance evaluation within a knowledge management framework to develop appropriate and robust models for improving employee performance and library services. Their result suggests that academic leaders and policymakers value investment in the professional development of top library...

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Value chain analysis of information services for visually impaired people: a case study of contemporary technological solutions

Cited by 33 publications

References 38 publications

How We Study Disabled People in LIS Research Area: A Systematic Content Analysis

How We Study Disabled People in LIS Research Area: A Systematic Content Analysis

A worldwide quantitative review of the iSchools' archival education

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