Variable service process by feature meta-model for SaaS application

Salih, Nadir K.; Zang, Tianyi

doi:10.1109/gut.2012.6344158

Cited by 2 publications

(3 citation statements)

References 10 publications

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“…SaaS application can be extended by adding custom code to be compiled during runtime (Saleh, Fouad & Abu-Elkheir, 2014;Correia, Penha & Da Cruz, 2013). Furthermore, a set of extension points, which permit a customized service to be plugged in, must be provided Correia, Penha & Da Cruz, 2013;Moens & De Turck, 2014;Salih & Zang, 2012). The SaaS provider should also supply an open platform and an API, which allows developers to compile custom code (replacements for existing objects or extensions to them) into the business object layers of the application (Zhao et al, 2014;Müller et al, 2009).…”

Section: Extension Approachmentioning

confidence: 99%

“…Ext 1 Custom code insertion Saleh, Fouad & Abu-Elkheir (2014), , Correia, Penha & Da Cruz (2013) Ext 2 Extension points , Correia, Penha & Da Cruz (2013) Ext 3 Runtime extension Moens & De Turck (2014), Salih & Zang (2012) Ext 4 Extension interface Zhao et al (2014), Müller et al (2009) Ext 5 Replacements of existing code Müller et al (2009) Ext 6 Private/public extension Aulbach et al 2011Integration approach…”

Section: Customization Practice Referencesmentioning

confidence: 99%

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Development of a valid and reliable software customization model for SaaS quality through iterative method: perspectives from academia

Ali

Sultan

Ghani

et al. 2020

PeerJ Computer Science

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Despite the benefits of standardization, the customization of Software as a Service (SaaS) application is also essential because of the many unique requirements of customers. This study, therefore, focuses on the development of a valid and reliable software customization model for SaaS quality that consists of (1) generic software customization types and a list of common practices for each customization type in the SaaS multi-tenant context, and (2) key quality attributes of SaaS applications associated with customization. The study was divided into three phases: the conceptualization of the model, analysis of its validity using SaaS academic-derived expertise, and evaluation of its reliability by submitting it to an internal consistency reliability test conducted by software-engineer researchers. The model was initially devised based on six customization approaches, 46 customization practices, and 13 quality attributes in the SaaS multi-tenant context. Subsequently, its content was validated over two rounds of testing after which one approach and 14 practices were removed and 20 practices were reformulated. The internal consistency reliability study was thereafter conducted by 34 software engineer researchers. All constructs of the content-validated model were found to be reliable in this study. The final version of the model consists of 6 constructs and 44 items. These six constructs and their associated items are as follows: (1) Configuration (eight items), (2) Composition (four items), (3) Extension (six items), 4) Integration (eight items), (5) Modification (five items), and (6) SaaS quality (13 items). The results of the study may contribute to enhancing the capability of empirically analyzing the impact of software customization on SaaS quality by benefiting from all resultant constructs and items.

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Section: Extension Approachmentioning

confidence: 99%

Section: Customization Practice Referencesmentioning

confidence: 99%

Development of a valid and reliable software customization model for SaaS quality through iterative method: perspectives from academia

Ali

Sultan

Ghani

et al. 2020

PeerJ Computer Science

View full text Add to dashboard Cite

show abstract

“…The ultimate goal of SaaS application vendors is the provision of an easy to use, fully coordinated option. However, the management of highly complex software that may entail extremely complicated adaptations may go beyond the capacity of delivery model in a multi-tenancy setting [11].…”

Section: Introductionmentioning

confidence: 99%

A Systematic Mapping Study on the Customization Solutions of Software as a Service Applications

et al. 2019

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Software as a Service (SaaS) is widely used and depended on by a wide range of applications. Considering this, the SaaS should capacitate itself to offer service to a large number of customers having their own specific requirements, without encountering software quality problems. Therefore, several researchers delved into the SaaS customization, and many customization solutions have been proposed. However, heretofore, no analysis or study explicitly classifies these proposals using different criteria, e.g., the kind of change required, the component of the software requiring changes, and the quality attributes of the SaaS considered in each proposed solution. This paper adopts the systematic mapping approach to methodically investigate the solutions recommended for the SaaS customization problems. These solutions are classified into various categories to create a classification scheme based on the customization types (personalization, configuration, composition, modification, integration, and extension), customization layer (user interfaces, workflows, services, and data), and quality attributes. Our study identified 81 primary studies reporting SaaS customization solutions. The results show that the configuration, composition, and extension received the highest consideration in the proposed solutions. In addition, the majority of the proposed solutions for the SaaS customization are connected with the workflow and service layers. Furthermore, the attributes, such as multi-tenancy, security, functionality, scalability, availability, and efficiency, are considered much more often than other attributes. The classification of the proposed solutions for the SaaS customization and results of this paper can play an important role in creating a framework for the SaaS customization assessment.

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Variable service process by feature meta-model for SaaS application

Cited by 2 publications

References 10 publications

Development of a valid and reliable software customization model for SaaS quality through iterative method: perspectives from academia

Development of a valid and reliable software customization model for SaaS quality through iterative method: perspectives from academia

A Systematic Mapping Study on the Customization Solutions of Software as a Service Applications

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