2017
DOI: 10.1108/ijqss-06-2016-0045
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Variations in user-oriented elderly care: a multilevel approach

Abstract: Purpose National Board of Health and Welfare claims that the quality of elderly care services differ considerably between municipalities in Sweden. This study aims to analyze to what extent these variations can be accounted for by the older person’s municipality affiliation (i.e. receiving elderly care in a certain municipality). Design/methodology/approach Addressing this issue, national survey data from 78,538 older respondents receiving elderly care services in Sweden were analyzed using multilevel modeli… Show more

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Cited by 6 publications
(9 citation statements)
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“…First, the implementation of CCPs implies extending the communication with the patients, thereby increasing patient participation and patient-centeredness. Increased communication with patients has been shown to have a positive effect on patient satisfaction (Kazemi and Kajonius, 2017;Kamra et al, 2016) and better staff responsiveness can lead to better health outcomes (Turan et al, 2016). Second, better coordination and multi-professional cooperation aim to make cancer care safer, more effective and more efficient (Freijser et al, 2015).…”
Section: Quality Of Care In Cancer Diagnosticsmentioning
confidence: 99%
“…First, the implementation of CCPs implies extending the communication with the patients, thereby increasing patient participation and patient-centeredness. Increased communication with patients has been shown to have a positive effect on patient satisfaction (Kazemi and Kajonius, 2017;Kamra et al, 2016) and better staff responsiveness can lead to better health outcomes (Turan et al, 2016). Second, better coordination and multi-professional cooperation aim to make cancer care safer, more effective and more efficient (Freijser et al, 2015).…”
Section: Quality Of Care In Cancer Diagnosticsmentioning
confidence: 99%
“…The government also needs to be responsible for the aging service market (SC3) [34]. As for the elderly, they care about whether their demand is well met (SC5) [35]. In addition, social media also plays an important role in service supervision (SC4) [34].…”
Section: Plos Onementioning
confidence: 99%
“…Synergetic development of social organizations participating in HECS means high-efficient resource utilization (SD1), better access to the service market (SD2), and improved satisfaction and experience for the elderly (SD3), and improved social welfare (SD4) [36,37]. IC3 I think that entry and exit mechanism for social organizations is reasonable [31] IC4 I think that power and responsibility mechanism for stakeholders is rational [32] IC5 I think that there are clear standards to regulate the service process and quality [32] Supervision capability SC1 I think there is a thorough performance evaluation system in social organizations [33] SC2 I think community institutions can effectively supervise social organizations and government departments [34] SC3 I think government departments can effectively fulfill their responsibilities (support, publicity, cooperation, and accountability) [34] SC4 I think the public and the media can actively participate and supervise [34] SC5 I think the opinions of the elderly can be effectively conveyed and implemented [35] Synergetic Development…”
Section: Plos Onementioning
confidence: 99%
“…User-centered design (UCD) principle has been applied into new product development and it also should be considered in designing senior citizens' products. Kazemi & Kajonius (2017) state aimed at improving senior citizens' satisfaction, user-oriented care has become the mainstream of contemporary elderly care in many western welfare states. User-centered design in healthcare industry or user-oriented care is characterized by putting users' demands, preferences, wants and limitations in the center of caregiving.…”
Section: Introductionmentioning
confidence: 99%