Varieties of User-Centeredness

Iivari, Juhani; Iivari, Netta

doi:10.1109/hicss.2006.530

Cited by 43 publications

(39 citation statements)

References 54 publications

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“…Often users' participation in development projects is mainly concerned with the user interface. We agree with [11] that the users' view of the system is not only the interface. Task related needs are what motivate end users to make changes to the system [14].…”

Section: Introductionsupporting

confidence: 74%

Support for Cooperative Design of End-User Tailorable Software

Eriksson

2008

Balancing Agility and Formalism in Software Engineering

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Abstract. Many contemporary business areas are dynamic and characterized by change. End-user tailorable software that allows the users to continue its evolution and adjustment is suitable in such environments. Unfortunately, the changes in the environment make it hard to know what flexibility to build into the software. The study presented here was aimed at providing an instrument that makes it possible to distinguish between different types of end-user tailoring, and to support discussions between users and developers concerning what kind of tailorability to build into the software. The study was performed in cooperation with a telecom company where tailorable software is essential to keep up with the fast changing market. The study resulted in ten attributes characterizing end-user tailorable software and a matrix capturing the values of the attributes. The matrix can be used as a guide and a basis for design decisions when implementing end-user tailorable software.

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Section: Introductionsupporting

confidence: 74%

Support for Cooperative Design of End-User Tailorable Software

Eriksson

2008

Balancing Agility and Formalism in Software Engineering

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“…Despite their differences (see e.g. [21]), all these methodologies emphasize the importance of gaining a detailed understanding the user, his/her tasks or work practices and the context of use as a basis. It is emphasized that it is essential to understand and specify who are the intended users, what are their goals and tasks in using the system and in what kind of environment (social, technical, cultural etc.)…”

Section: Hci Literaturementioning

confidence: 99%

Integrating HCI Specialists into Open Source Software Development Projects

Hedberg

Iivari

2009

IFIP Advances in Information and Communication Technology

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Abstract. Typical open source software (OSS) development projects are organized around technically talented developers, whose communication is based on technical aspects and source code. Decision-making power is gained through proven competence and activity in the project, and non-technical enduser opinions are too many times neglected. In addition, also human-computer interaction (HCI) specialists have encountered difficulties in trying to participate in OSS projects, because there seems to be no clear authority and responsibility for them. In this paper, based on HCI and OSS literature, we introduce an extended OSS development project organization model that adds a new level of communication and roles for attending human aspects of software. The proposed model makes the existence of HCI specialists visible in the projects, and promotes interaction between developers and the HCI specialists in the course of a project.

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“…However, there is no common definition how the users should be involved in the ISD process (Carmel et al, 1993;Iivari and Iivari, 2006;Isomäki and Pekkola, 2005). The literature usually offers two main options, bottom-up and top-down approaches.…”

Section: Involving Consumers To the Isd Processmentioning

confidence: 99%

“…Also the usability specialists may serve as "surrogate users" in the design process (Iivari and Iivari, 2006). In this case user involvement is informative or consultative at the most, as the users do not actively participate in process (Iivari and Iivari, 2006).…”

Section: Involving Consumers To the Isd Processmentioning

confidence: 99%

Inviting Lead-users from Virtual Communities to Co-create Innovative IS Services in a Structured Groupware Environment

Bragge¹,

Tuunanen²,

Marttiin

2009

Service Science

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Contemporary information systems (IS) products and services must fulfill the needs of consumers that are more widely scattered than traditional organizational end-users. New ways to incorporate these wide-audience end-users in the IS development are required. The lead-user method used in new product development is a promising approach to tackle this problem. However, the finding and recruiting of the lead-users has been found very burdensome for the firms. We propose lead-users to be found and recruited from virtual communities. This paper provides a conceptual framework that makes use of the Internet's possibilities – not only in recruiting the lead-users – but also when collaborating with them utilizing distributed Group Support Systems. Finally, we report on our preliminary field tests regarding the recruitment phase, discuss the implications of our work and provide suggestions for further research. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]

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Varieties of User-Centeredness

Abstract: Abstract

Cited by 43 publications

References 54 publications

Support for Cooperative Design of End-User Tailorable Software

Support for Cooperative Design of End-User Tailorable Software

Integrating HCI Specialists into Open Source Software Development Projects

Inviting Lead-users from Virtual Communities to Co-create Innovative IS Services in a Structured Groupware Environment

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